Pineapple Net experienced a notice incident on July 21, 2026, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 21, 2026, 10:24 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Jul 21, 2026, 12:50 PM UTC
The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
- monitoring Jul 21, 2026, 11:35 PM UTC
A fix had been implemented and devices are recovered now. Services had been restored. We are monitoring the status
- resolved Jul 23, 2026, 12:18 PM UTC
This incident has been resolved