Pineapple Net experienced a minor incident on July 2, 2026, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 02, 2026, 01:30 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jul 02, 2026, 01:49 AM UTC
Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
- investigating Jul 02, 2026, 02:28 AM UTC
The field engineer has arrived on site and is currently waiting to receive the access keys for the network equipment cabinet in order to proceed with the required work.
- monitoring Jul 02, 2026, 03:08 AM UTC
Access to the equipment cabinet has been secured, and a fix has been applied to the network device. All services have now been restored and are back online.
- resolved Jul 02, 2026, 04:58 AM UTC
This incident has been resolved.