Pineapple Net experienced a notice incident on May 21, 2026, lasting 10h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 21, 2026, 10:36 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating May 21, 2026, 11:04 PM UTC
We have dispatched technicians to the site to further investigate the issue.
- investigating May 22, 2026, 12:23 AM UTC
Tech team is already on site and working on recovering the services. ETR. around 30 mins.
- investigating May 22, 2026, 03:01 AM UTC
The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.
- identified May 22, 2026, 05:22 AM UTC
The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.
- resolved May 22, 2026, 09:28 AM UTC
The faulty device has been replaced and this incident has been resolved.