Pineapple Net experienced a notice incident on May 25, 2026, lasting 23h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 25, 2026, 07:36 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 25, 2026, 08:35 AM UTC
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
- identified May 26, 2026, 02:25 AM UTC
Power outage has been restored. A field technician has been dispatched to the site for further investigation.
- monitoring May 26, 2026, 03:04 AM UTC
All services have been recovered. Engineers are monitoring the results.
- resolved May 26, 2026, 07:24 AM UTC
This incident has been resolved