Pineapple Net experienced a notice incident on June 18, 2026, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 18, 2026, 11:49 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jun 19, 2026, 01:52 AM UTC
Field engineer has been dispatched to the site and actively working on to resolve the issue. Further updates will be provided as they become available.
- resolved Jun 19, 2026, 03:06 AM UTC
The field engineer identified that third-party contractor work had impacted a DGTek network device, causing the outage. The issue has now been rectified, and the affected device has been restored. All services are back online and operating normally