Pineapple Net experienced a notice incident on August 16, 2026, lasting 8h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 16, 2026, 04:13 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Aug 16, 2026, 10:23 PM UTC
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
- identified Aug 16, 2026, 10:49 PM UTC
A water leak in the building's communication room has damaged the main network device, resulting in a loss of internet service across the entire building. Onsite engineer is currently working to replace the damaged network switch and restore the services.
- monitoring Aug 16, 2026, 11:54 PM UTC
The faulty network device has been replaced, and all services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
- resolved Aug 17, 2026, 12:36 AM UTC
This incident has been resolved.