Pineapple Net incident

Network Impairment affecting Lygon Street Carlton Area

Notice Resolved View vendor source →

Pineapple Net experienced a notice incident on July 25, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 06:16 PM UTC
Resolved
Jul 26, 2026, 07:35 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 25, 2026, 06:16 PM UTC

Update timeline

  1. investigating Jul 25, 2026, 06:16 PM UTC

    Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 550 Lygon Street 570 Lygon Street 590 Lygon Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jul 25, 2026, 11:50 PM UTC

    An engineer has been dispatched to investigate the bachaul link. We will provide further updates as the work progresses.

  3. investigating Jul 26, 2026, 12:34 AM UTC

    A DGTEK field engineer has been dispatched to the site to further investigate the issue. Additional updates will be provided as more information becomes available.

  4. investigating Jul 26, 2026, 01:22 AM UTC

    The root cause has been identified and faulty equipment has been replaced. The backhaul link is now stable and DGtek NOC is monitoring as services returned to operation.

  5. resolved Jul 26, 2026, 07:35 PM UTC

    This incident has been resolved.