Pineapple Net experienced a notice incident on September 15, 2026, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 15, 2026, 11:21 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 15, 2026, 11:36 PM UTC
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
- identified Sep 16, 2026, 12:04 AM UTC
The issue has been identified as a fiber fault. Field engineer is actively working on a fix.
- monitoring Sep 16, 2026, 12:09 AM UTC
Issue has been fixed now. All services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
- resolved Sep 16, 2026, 05:27 AM UTC
The monitoring period is complete with all services operating normally. This incident is now fully resolved.