Pineapple Net experienced a major incident on May 30, 2026, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 30, 2026, 11:21 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating May 30, 2026, 12:29 PM UTC
Our engineers have been deployed and are currently on the way to the site to investigate the ongoing outage.
- investigating May 30, 2026, 01:09 PM UTC
Team has arrived on site and investigating the issue now.
- identified May 30, 2026, 01:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 30, 2026, 02:12 PM UTC
A faulty UPS have caused a loss of power to network devices. Our team have replaced the faulty device, and all services have been successfully restored.