Pineapple Net experienced a notice incident on July 10, 2026, lasting 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 10, 2026, 04:23 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Jul 10, 2026, 05:16 AM UTC
The outage was caused by a building power issue, which resulted in the network device going offline. Power has since been restored, the device is back online, and the internet service has been fully restored. This incident has now been resolved.