Pineapple Net experienced a notice incident on May 25, 2026, lasting 14h 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 25, 2026, 08:38 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring May 25, 2026, 10:47 PM UTC
A power issue at the site caused a loss of power to network devices. Power has been restored by the building management and services are back online.
- resolved May 25, 2026, 11:32 PM UTC
This incident has been resolved