Pineapple Net experienced a notice incident on September 10, 2026, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 10, 2026, 03:09 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 8 Blanche Street, 3182 3 Greeves Street, 3182 5 Greeves Street, 3182 7 Greeves Street, 3182 21 Inkerman Street, 3182 33 Inkerman Street, 3182 We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 10, 2026, 03:17 AM UTC
Field Technician has been dispatched to the site for further investigation. Further updates will be provided as they become available.
- monitoring Sep 10, 2026, 04:09 AM UTC
Field Technician identified that the issue was caused by a building circuit breaker supplying power to the main network equipment in the building MDF. The issue has now been resolved, and our Engineers are monitoring the network to confirm everything remains stable.
- resolved Sep 10, 2026, 04:41 AM UTC
This incident has been resolved.