Pineapple Net incident

412 St Kilda Road, Melbourne, 3004, Victoria

Notice Resolved View vendor source →

Pineapple Net experienced a notice incident on May 26, 2026, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 10:34 PM UTC
Resolved
May 27, 2026, 12:17 AM UTC
Duration
1h 43m
Detected by Pingoru
May 26, 2026, 10:34 PM UTC

Update timeline

  1. investigating May 26, 2026, 10:34 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 26, 2026, 11:04 PM UTC

    The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline

  3. monitoring May 26, 2026, 11:37 PM UTC

    The network device has recovered, and engineers are currently monitoring the results.

  4. resolved May 27, 2026, 12:17 AM UTC

    This incident has been resolved