Pineapple Net experienced a notice incident on August 7, 2026, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2026, 09:57 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Aug 07, 2026, 10:33 AM UTC
Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
- resolved Aug 07, 2026, 11:17 AM UTC
This incident has been resolved and all services are back online.