Pineapple Net incident
YMCA College Squares, 570 Lygon Street, Carlton North 3053
Pineapple Net experienced a notice incident on September 5, 2025, lasting 18h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 05, 2025, 12:11 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 05, 2025, 12:17 PM UTC
Engineers have observed that the power supply in the common areas of YMCA College Square is unstable, resulting in disruptions to network devices on Levels 6 to 8
- investigating Sep 05, 2025, 11:06 PM UTC
The BM office has confirmed that the power instability issue is being investigated, and necessary actions will be taken to resolve it.
- monitoring Sep 06, 2025, 02:36 AM UTC
The BM office has confirmed that technicians are actively monitoring the power termination circuit boards.
- resolved Sep 06, 2025, 06:17 AM UTC
A temporary fix has been applied, and the devices are currently stable. The power instability was caused by a faulty electrical component