Pineapple Net experienced a minor incident on September 11, 2025, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 11, 2025, 12:36 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 11, 2025, 01:47 AM UTC
A tech team is deployed to the building further investigate outage.
- resolved Sep 11, 2025, 02:15 AM UTC
one of the devices uplink had been disrupted during a third-party installation. Our tech team fixed the issue. Incident is resolved now.