Pexip Outage History

There were 9 Pexip outages since February 28, 2026 totaling 274h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pexip.com

Minor April 22, 2026

Intermittent Failures in Microsoft Teams CVI Connections

Detected by Pingoru: Apr 22, 2026, 08:06 AM UTC
Resolved: Apr 23, 2026, 08:30 AM UTC
Duration: 1d

Affected: Connect for Microsoft Teams Meetings

Timeline · 4 updates

investigating Apr 22, 2026, 08:06 AM UTC

We are investigating an issue where some CVI calls are randomly failing.
identified Apr 22, 2026, 08:22 AM UTC

Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.
monitoring Apr 22, 2026, 11:27 AM UTC

We have not observed any errors for the past few hours. We will continue to monitor the situation closely.
resolved Apr 23, 2026, 08:30 AM UTC

No further issues have been observed or reported. This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Pexip Documentation Website Outage

Detected by Pingoru: Apr 20, 2026, 12:29 AM UTC
Resolved: Apr 20, 2026, 12:38 PM UTC
Duration: 12h 9m

Affected: Help Center

Timeline · 3 updates

investigating Apr 20, 2026, 12:29 AM UTC

Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.
monitoring Apr 20, 2026, 08:09 AM UTC

Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.
resolved Apr 20, 2026, 12:38 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Zoom Rooms trusted join may fail to bypass Teams lobby

Detected by Pingoru: Apr 17, 2026, 12:32 PM UTC
Resolved: Apr 17, 2026, 12:45 PM UTC
Duration: 12m

Affected: Connect for Zoom Rooms

Timeline · 3 updates

investigating Apr 17, 2026, 12:32 PM UTC

The team is currently investigating the issue.
monitoring Apr 17, 2026, 12:38 PM UTC

A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.
resolved Apr 17, 2026, 12:45 PM UTC

This incident is resolved.

Read the full incident report →

Minor April 14, 2026

Degraded Quality in Calls from Webex Registered Devices in South Asia

Detected by Pingoru: Apr 14, 2026, 03:18 PM UTC
Resolved: Apr 16, 2026, 07:43 AM UTC
Duration: 1d 16h

Affected: Connect for Microsoft Teams MeetingsConnect for Google Meet Meetings

Timeline · 3 updates

investigating Apr 14, 2026, 03:18 PM UTC

We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
monitoring Apr 15, 2026, 09:05 AM UTC

The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.
resolved Apr 16, 2026, 07:43 AM UTC

This incident has been resolved.

Read the full incident report →

Major April 14, 2026

CVI call failures in US

Detected by Pingoru: Apr 14, 2026, 03:06 PM UTC
Resolved: Apr 14, 2026, 10:22 PM UTC
Duration: 7h 15m

Affected: Connect for Microsoft Teams MeetingsConnect for Microsoft Teams Rooms (MTRs)

Timeline · 3 updates

investigating Apr 14, 2026, 03:06 PM UTC

We are investigating an issue where some CVI calls in the US region are failing.
monitoring Apr 14, 2026, 04:27 PM UTC

A fix has been applied and we are monitoring the results.
resolved Apr 14, 2026, 10:22 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar

Detected by Pingoru: Apr 08, 2026, 11:11 AM UTC
Resolved: Apr 14, 2026, 06:56 AM UTC
Duration: 5d 19h

Affected: Virtual Meeting Room (VMR) Service

Timeline · 4 updates

identified Apr 08, 2026, 11:11 AM UTC

We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.
identified Apr 13, 2026, 07:14 AM UTC

The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.
monitoring Apr 13, 2026, 10:20 AM UTC

IOS app version 1.1.4 is now available and includes changes that address this issue.
resolved Apr 14, 2026, 06:56 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs

Detected by Pingoru: Mar 30, 2026, 12:47 PM UTC
Resolved: Mar 30, 2026, 02:12 PM UTC
Duration: 1h 24m

Affected: Connect for Microsoft Teams MeetingsConnect for Zoom RoomsConnect for Google Rooms

Timeline · 3 updates

investigating Mar 30, 2026, 12:47 PM UTC

We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
monitoring Mar 30, 2026, 01:05 PM UTC

A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
resolved Mar 30, 2026, 02:12 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Brief Call Connectivity Issue

Detected by Pingoru: Mar 16, 2026, 10:00 PM UTC
Resolved: Mar 16, 2026, 10:00 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 17, 2026, 12:54 PM UTC

Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

Read the full incident report →

Major February 28, 2026

Cloud OTJ Service Disruption Affecting M365 Mailboxes

Detected by Pingoru: Feb 28, 2026, 09:00 AM UTC
Resolved: Mar 02, 2026, 09:51 AM UTC
Duration: 2d

Affected: One-Touch Join

Timeline · 4 updates

investigating Feb 28, 2026, 09:00 AM UTC

We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.
investigating Feb 28, 2026, 09:03 AM UTC

We have contacted Microsoft to investigate this issue together with them.
monitoring Feb 28, 2026, 04:41 PM UTC

We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.
resolved Mar 02, 2026, 09:51 AM UTC

We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.

Read the full incident report →

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