Pexip incident

Unexpected disconnections for SIP calls over TCP

Ongoing since 04:35 PM UTC, affecting Connect for Microsoft Teams Meetings and Connect for Google Meet Meetings and 1 more.

monitoring Oct 29, 2026, 04:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 29, 2026, 04:35 PM UTC
Resolved
Ongoing
Duration
● 19m
Detected by Pingoru
Oct 29, 2026, 04:35 PM UTC

Affected components

Connect for Microsoft Teams MeetingsConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service

Update timeline

  1. identified Oct 29, 2026, 04:35 PM UTC

    We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.

  2. monitoring Oct 29, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

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