Pencil Outage History

We are currently investigating an issue affecting login to app.trypencil.com. Some users may be unable to sign in or may experience errors during authentication. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide another update as soon as we have more information.

We are continuing to investigate this issue.

We are experiencing technical difficulties with some 3P tools. Our team is actively investigating and working on a fix.

We are currently experiencing rate limit issues with the following models: - Nano Banana Pro - Nano Banana 2 - Veo 3.1 As a result, requests using these models may fail or experience delays. Please try again after some time or use an alternative model in the meantime. Our team is actively working to resolve the issue and restore normal service. We will provide an update as soon as the issue is resolved.

We're currently working through a temporary issue affecting the Kling model. While we address this, please refrain from using Kling and continue with the other available models on the platform. We'll share an update as soon as the service is fully available again

We are continuing to investigate this issue.

Some third-party connections are temporarily disrupted. We are actively working on a resolution.

We have identified a network traffic spike issue affecting the queue cluster. Our engineering team is actively investigating the root cause and working on mitigation steps to stabilize the environment. Some production workloads may experience intermittent delays during this period. We will continue to provide updates as we learn more. Thank you for your patience.

We're currently experiencing an issue where Sora 2 and Sora Pro are unavailable due to a provider-side disruption. Our team is actively investigating this with the provider and working to restore access as quickly as possible. We'll share updates as soon as we have more information

We’re seeing increased errors with Runway models due to an upstream issue. You may experience intermittent failures or slow performance. We recommend switching to another provider while we work with Runway to restore normal service.

We are currently experiencing issues with some APIs on the platform. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience.

We are currently observing an increased error rate when using the Nano Banana Pro model from Google. Our team is actively investigating the issue and working with the provider to identify the root cause. We will share further updates as soon as more information becomes available.

We are currently experiencing increased error rates due to resource exhaustion impacting the Google AI models used in our platform. As a result, some AI-powered features may show intermittent failures or degraded performance. Our team is actively working with the Google team to investigate and resolve the issue at the earliest. This seems to be related to upstream capacity limitations. We will continue to share updates as more information becomes available.

We are currently experiencing elevated error rates with the Nano Banana model due to resource exhaustion issues affecting Google AI infrastructure. This is resulting in intermittent request failures and degraded performance for some AI-powered features that rely on this model. Our team is actively working in close coordination with the Google team to investigate and resolve the issue as quickly as possible. The issue appears to be related to upstream capacity constraints. We will continue to provide updates as we receive more information.

Some users may experience degraded performance and intermittent errors. Cause: Multiple external vendors we rely on are currently experiencing outages stemming from an AWS incident. We’re actively working to minimize impact and will update this page as the situation evolves. Thank you for your patience.

Investigating – Cloudflare is currently investigating network connectivity issues affecting users in India. This may result in intermittent access issues for our platform for users in the region. We are monitoring the situation and will provide updates as they become available.

We are continuing to investigate this issue.

We are currently experiencing an incident with Cloudflare R2, resulting in the impact of all assets. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We will keep you updated with more details as we work on resolving this. Thank you for your patience.