Pencil experienced a major incident on August 3, 2026 affecting Pencil App, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Pencil App
Update timeline
- investigating Aug 03, 2026, 03:58 AM UTC
We are currently investigating an issue affecting login to app.trypencil.com. Some users may be unable to sign in or may experience errors during authentication. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide another update as soon as we have more information.
- investigating Aug 03, 2026, 04:16 AM UTC
We are continuing to investigate this issue.
- resolved Aug 03, 2026, 04:17 AM UTC
This incident has been resolved.