Pencil experienced a major incident on November 18, 2025 affecting Pencil PRO and Pencil App and 1 more component, lasting 16h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Pencil PROPencil AppCloudflare R2
Update timeline
- identified Nov 18, 2025, 11:53 AM UTC
We are currently investigating an issue impacting our services. Preliminary reports indicate the cause is a third-party service disruption (Cloudflare) affecting connectivity and performance across our platform. Customers may experience slow loading times or intermittent connection errors. We are actively monitoring the situation and awaiting updates from Cloudflare.
- monitoring Nov 18, 2025, 03:12 PM UTC
Cloudflare has deployed a fix to production. We are currently monitoring the update on our platform to ensure full stability.
- resolved Nov 19, 2025, 04:46 AM UTC
This incident has been resolved.