Pencil incident

Ongoing Issue with Sora 2 and Sora Pro

Minor Resolved View vendor source →

Pencil experienced a minor incident on April 28, 2026 affecting Pencil PRO and Pencil App, lasting 21h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 12:35 PM UTC
Resolved
Apr 29, 2026, 10:07 AM UTC
Duration
21h 31m
Detected by Pingoru
Apr 28, 2026, 12:35 PM UTC

Affected components

Pencil PROPencil App

Update timeline

  1. investigating Apr 28, 2026, 12:35 PM UTC

    We're currently experiencing an issue where Sora 2 and Sora Pro are unavailable due to a provider-side disruption. Our team is actively investigating this with the provider and working to restore access as quickly as possible. We'll share updates as soon as we have more information

  2. resolved Apr 29, 2026, 10:07 AM UTC

    This incident has been resolved.