Pencil incident

Degraded Performance

Minor Resolved View vendor source →

Pencil experienced a minor incident on November 7, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 01:00 PM UTC
Resolved
Nov 07, 2025, 01:00 PM UTC
Duration
–
Detected by Pingoru
Nov 07, 2025, 01:00 PM UTC

Update timeline

  1. resolved Nov 07, 2025, 02:47 PM UTC

    Our systems experienced degraded performance when the Redis instance reached its memory limit, which caused temporary issues with user login. The issue has since been resolved, and Redis memory limits have been adjusted to prevent recurrence.