Pencil incident

Degraded Performance Due to External Provider Outage

Minor Resolved View vendor source →

Pencil experienced a minor incident on October 20, 2025 affecting Pencil PRO and Pencil App and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:48 AM UTC
Resolved
Oct 20, 2025, 02:53 PM UTC
Duration
5h 5m
Detected by Pingoru
Oct 20, 2025, 09:48 AM UTC

Affected components

Pencil PROPencil AppChargebee API (EU)

Update timeline

  1. investigating Oct 20, 2025, 09:48 AM UTC

    Some users may experience degraded performance and intermittent errors. Cause: Multiple external vendors we rely on are currently experiencing outages stemming from an AWS incident. We’re actively working to minimize impact and will update this page as the situation evolves. Thank you for your patience.

  2. resolved Oct 20, 2025, 02:53 PM UTC

    This incident has been resolved.