Pencil experienced a major incident on January 22, 2026 affecting Pencil PRO, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 09:34 AM UTC
We have identified a memory leak in the Pencil queue cluster. This may impact platform stability and cause intermittent processing delays for some workloads. Our engineering team is actively investigating the root cause and monitoring the cluster closely. Mitigation steps are in progress to prevent further impact, and updates will be shared as we learn more. We appreciate your patience and will provide the next update as soon as we have more information.
- monitoring Jan 22, 2026, 10:02 AM UTC
The identified memory leak in the Pencil queue cluster has been fixed, and the cluster has been stabilized. We are currently monitoring the system to ensure performance and queue processing remain normal. No further issues have been observed so far. We will continue to monitor closely and will mark this incident as resolved once stability is fully confirmed.
- resolved Jan 22, 2026, 10:18 AM UTC
This incident has been resolved.