Pencil experienced a critical incident on February 6, 2025 affecting Pencil PRO and Pencil App, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Pencil PROPencil App
Update timeline
- investigating Feb 06, 2025, 08:46 AM UTC
We are currently experiencing an incident with Cloudflare R2, resulting in the impact of all assets. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We will keep you updated with more details as we work on resolving this. Thank you for your patience.
- monitoring Feb 06, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2025, 11:01 AM UTC
This incident has been resolved.