Pencil experienced a minor incident on March 18, 2026 affecting Pencil PRO and Pencil App, lasting 11d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Pencil PROPencil App
Update timeline
- investigating Mar 18, 2026, 11:05 AM UTC
We are currently experiencing increased error rates due to resource exhaustion impacting the Google AI models used in our platform. As a result, some AI-powered features may show intermittent failures or degraded performance. Our team is actively working with the Google team to investigate and resolve the issue at the earliest. This seems to be related to upstream capacity limitations. We will continue to share updates as more information becomes available.
- resolved Mar 29, 2026, 04:47 PM UTC
This incident has been resolved.