Pencil incident

Elevated Error Rate on Runway Models:

Minor Resolved View vendor source →

Pencil experienced a minor incident on April 16, 2026 affecting Pencil PRO and Pencil App, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 12:56 PM UTC
Resolved
Apr 17, 2026, 01:23 PM UTC
Duration
1d
Detected by Pingoru
Apr 16, 2026, 12:56 PM UTC

Affected components

Pencil PROPencil App

Update timeline

  1. investigating Apr 16, 2026, 12:56 PM UTC

    We’re seeing increased errors with Runway models due to an upstream issue. You may experience intermittent failures or slow performance. We recommend switching to another provider while we work with Runway to restore normal service.

  2. resolved Apr 17, 2026, 01:23 PM UTC

    This incident has been resolved.