ParentSquare Outage History

ParentSquare is up right now

There were 14 ParentSquare outages since February 5, 2026 totaling 15h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.parentsquare.com

Major April 24, 2026

Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern

Detected by Pingoru
Apr 24, 2026, 04:57 PM UTC
Resolved
Apr 24, 2026, 05:50 PM UTC
Duration
52m
Affected: Web ApplicationTextsEmailsPhone CallsSmart AlertsAuto NoticesSmart SitesData SyncSupport SystemsiOS and Android Mobile ApplicationsSocial Network Sharing
Timeline · 3 updates
  1. identified Apr 24, 2026, 04:57 PM UTC

    We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.

  2. identified Apr 24, 2026, 05:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 24, 2026, 05:50 PM UTC

    The maintenance is complete and all systems are operating normally.

Read the full incident report →

Notice April 23, 2026

ParentSquare Unavailable for Some Users

Detected by Pingoru
Apr 23, 2026, 08:11 PM UTC
Resolved
Apr 23, 2026, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 23, 2026, 08:11 PM UTC

    We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.

Read the full incident report →

Notice April 20, 2026

Users receiving 500 errors on Admin pages

Detected by Pingoru
Apr 20, 2026, 06:04 PM UTC
Resolved
Apr 20, 2026, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 20, 2026, 06:04 PM UTC

    We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.

Read the full incident report →

Major April 17, 2026

Phone Call Notification Delivery Issues

Detected by Pingoru
Apr 17, 2026, 01:59 AM UTC
Resolved
Apr 17, 2026, 04:58 AM UTC
Duration
2h 58m
Affected: Phone Calls
Timeline · 2 updates
  1. investigating Apr 17, 2026, 01:59 AM UTC

    We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly

  2. resolved Apr 17, 2026, 04:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Gmail Delays

Detected by Pingoru
Apr 08, 2026, 08:35 PM UTC
Resolved
Apr 08, 2026, 11:21 PM UTC
Duration
2h 45m
Timeline · 2 updates
  1. monitoring Apr 08, 2026, 08:35 PM UTC

    Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption. You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.

  2. resolved Apr 08, 2026, 11:21 PM UTC

    Google's Gmail service disruption has been resolved.

Read the full incident report →

Critical April 8, 2026

Users Unable to Log into ParentSquare

Detected by Pingoru
Apr 08, 2026, 01:24 PM UTC
Resolved
Apr 08, 2026, 01:59 PM UTC
Duration
35m
Affected: Web Application
Timeline · 3 updates
  1. investigating Apr 08, 2026, 01:24 PM UTC

    We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.

  2. monitoring Apr 08, 2026, 01:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Customers unable to download custom versions of their school's app

Detected by Pingoru
Mar 31, 2026, 01:34 PM UTC
Resolved
Mar 31, 2026, 03:20 PM UTC
Duration
1h 46m
Affected: Web Application
Timeline · 3 updates
  1. investigating Mar 31, 2026, 01:34 PM UTC

    We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.

  2. investigating Mar 31, 2026, 03:18 PM UTC

    The issue has been resolved, thank you for your patience.

  3. resolved Mar 31, 2026, 03:20 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Notice March 25, 2026

Temporary Service Issue (Resolved)

Detected by Pingoru
Mar 25, 2026, 01:37 PM UTC
Resolved
Mar 25, 2026, 01:37 PM UTC
Duration
—
Affected: Web Application
Timeline · 1 update
  1. resolved Mar 25, 2026, 01:37 PM UTC

    Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally. We are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.

Read the full incident report →

Major March 6, 2026

Some Users Experiencing Errors on Add-on Pages

Detected by Pingoru
Mar 06, 2026, 12:44 AM UTC
Resolved
Mar 06, 2026, 01:21 AM UTC
Duration
36m
Affected: Web Application
Timeline · 3 updates
  1. investigating Mar 06, 2026, 12:44 AM UTC

    We are investigating reports that some users are experiencing errors when attempting to access Add-on pages in ParentSquare. We will provide an update shortly.

  2. monitoring Mar 06, 2026, 01:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 06, 2026, 01:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Email Delivery May be Delayed

Detected by Pingoru
Feb 24, 2026, 05:43 PM UTC
Resolved
Feb 24, 2026, 06:30 PM UTC
Duration
46m
Affected: Emails
Timeline · 3 updates
  1. investigating Feb 24, 2026, 05:43 PM UTC

    We are investigating reports that some users are not receiving email notifications as quickly as expected. We will provide an update shortly.

  2. monitoring Feb 24, 2026, 05:57 PM UTC

    We have identified the issue as a temporary service degradation. Delivery rates have returned to normal levels, and we are monitoring the situation to ensure continued stability. We will provide a final update once we are confident the issue is fully resolved.

  3. resolved Feb 24, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Smart Sites unavailable

Detected by Pingoru
Feb 19, 2026, 10:54 PM UTC
Resolved
Feb 19, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 19, 2026, 10:54 PM UTC

    Smart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.

Read the full incident report →

Minor February 17, 2026

Smartsites pages currently unavailable

Detected by Pingoru
Feb 17, 2026, 02:17 PM UTC
Resolved
Feb 17, 2026, 06:39 PM UTC
Duration
4h 21m
Affected: Smart Sites
Timeline · 7 updates
  1. investigating Feb 17, 2026, 02:17 PM UTC

    We are currently investigating this issue.

  2. identified Feb 17, 2026, 04:11 PM UTC

    The Live Edit feature is temporarily disabled while the ParentSquare team implements a fix

  3. identified Feb 17, 2026, 04:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 17, 2026, 05:28 PM UTC

    The ParentSquare team has identified the underlying issue and have started to restore the impacted functionality

  5. monitoring Feb 17, 2026, 05:33 PM UTC

    The fix has been implemented and the ParentSquare team is monitoring.

  6. monitoring Feb 17, 2026, 05:33 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Feb 17, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Smart Sites Slowness

Detected by Pingoru
Feb 05, 2026, 04:13 PM UTC
Resolved
Feb 05, 2026, 05:11 PM UTC
Duration
57m
Affected: Smart Sites
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:13 PM UTC

    We are experiencing some slowness across Smart Sites this morning. Our engineers are investigating.

  2. resolved Feb 05, 2026, 05:11 PM UTC

    This issue has been resolved.

Read the full incident report →

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