ParentSquare Outage History
ParentSquare is up right nowPingoru has recorded 53 incidents for ParentSquare: 39 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 4 | 116 of 744 (16%) |
| September 2026 | 6 | 48 of 720 (7%) |
| October 2026 | 3 | 27 of 744 (4%) |
| November 2026 | 0 | 0 of 198 (0%) |
Incidents, newest first
Notice October 22, 2026 Some users seeing "Slow down" errors when accessing ParentSquare 1h 33m Web Application, Smart Sites
Started Oct 22, 2026, 01:47 PM UTC· resolved Oct 22, 2026, 03:20 PM UTC
- investigating Oct 22, 2026, 01:47 PM UTC
Starting at about 6:00 AM PT (9:00 AM ET), some ParentSquare users, mostly on school and district networks, have been seeing "Slow down" errors or slow page loads on the web and mobile apps. Our team has traced it to an unusually high volume of sign-in requests coming from some networks, which set off our traffic protections. We're continuing to investigate.
- identified Oct 22, 2026, 01:57 PM UTC
We have identified the cause of the issue and are implementing a mitigation.
- monitoring Oct 22, 2026, 02:15 PM UTC
Starting at about 6:00 AM PT (9:00 AM ET), some users, saw "Slow down" errors and slow page loads caused by an unusually high volume of automated sign-in traffic. That traffic has dropped sharply since about 6:40 AM PT, and page speed is back to normal for most users. We're closely monitoring and preparing further protections in case the traffic returns.
- resolved Oct 22, 2026, 03:20 PM UTC
ParentSquare is operating normally. This morning, starting at about 9:00 AM ET (6:00 AM PT), an unusually large surge of traffic hit our sign-in service. Some users had slow page loads and errors on web and mobile. Some users also saw "Slow down" messages when our protective rate limits blocked their network along with the automated traffic. Page load times and error rates were back to normal by about 9:45 AM ET.
Major October 22, 2026 Attendance notifications not sent for some Aeries-integrated schools 2h 45m Data Sync
Started Oct 22, 2026, 12:50 AM UTC· resolved Oct 22, 2026, 03:35 AM UTC
- investigating Oct 22, 2026, 12:50 AM UTC
We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.
- resolved Oct 22, 2026, 03:35 AM UTC
This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.
Minor October 9, 2026 Smart Sites AI Assistant May Show Outdated Information 23h 51m Smart Sites
Started Oct 09, 2026, 03:27 PM UTC· resolved Oct 10, 2026, 03:19 PM UTC
- investigating Oct 09, 2026, 03:27 PM UTC
We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.
- identified Oct 09, 2026, 04:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 09, 2026, 06:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 09, 2026, 11:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 10, 2026, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2026, 03:19 PM UTC
This incident has been resolved.
Major September 29, 2026 Intermittent Issues with ParentSquare iOS App 11h 35m iOS and Android Mobile Applications
Started Sep 29, 2026, 02:14 AM UTC· resolved Sep 29, 2026, 01:49 PM UTC
- investigating Sep 29, 2026, 02:14 AM UTC
We are investigating reports of intermittent crashes affecting the ParentSquare iOS app. Our Engineering Team is actively investigating the issue and monitoring recovery.
- monitoring Sep 29, 2026, 02:45 AM UTC
We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.
- resolved Sep 29, 2026, 01:49 PM UTC
The issue affecting some of our users of our iOS app has been resolved. We will continue to monitor for any further issues.
Notice September 28, 2026 Some ParentSquare users experiencing slowness or errors 18m Web Application
Started Sep 28, 2026, 08:28 PM UTC· resolved Sep 28, 2026, 08:46 PM UTC
- investigating Sep 28, 2026, 08:28 PM UTC
We are investigating reports of slowness and intermittent errors in ParentSquare. Some pages, including feeds, may load slowly or fail to load. Our team is actively working to identify the cause, and we will provide an update shortly.
- resolved Sep 28, 2026, 08:46 PM UTC
A fix has been implemented and ParentSquare is recovering. Pages should now be loading normally. We are continuing to monitor to make sure performance remains stable.
Minor September 23, 2026 Canva integration unavailable for some users 2h 34m Web Application
Started Sep 23, 2026, 02:34 PM UTC· resolved Sep 23, 2026, 05:09 PM UTC
- identified Sep 23, 2026, 02:34 PM UTC
The issue has been identified, and we are working on a fix.
- resolved Sep 23, 2026, 05:09 PM UTC
This incident has been resolved.
Minor September 21, 2026 Some users are experiencing issues with the Canva design picker in Studio 1d 7h Web Application
Started Sep 21, 2026, 06:44 PM UTC· resolved Sep 23, 2026, 02:06 AM UTC
- investigating Sep 21, 2026, 06:44 PM UTC
Some users are experiencing issues with the Canva design picker in Studio
- identified Sep 21, 2026, 06:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 21, 2026, 08:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 21, 2026, 09:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 21, 2026, 11:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 23, 2026, 12:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 02:06 AM UTC
This incident has been resolved.
Minor September 1, 2026 Smart Alerts Phone Calls May Play Blank Audio 2h 6m Smart Alerts
Started Sep 01, 2026, 10:03 PM UTC· resolved Sep 02, 2026, 12:10 AM UTC
- investigating Sep 01, 2026, 10:03 PM UTC
We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.
- identified Sep 01, 2026, 11:05 PM UTC
We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.
- monitoring Sep 01, 2026, 11:56 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Sep 02, 2026, 12:10 AM UTC
We confirmed that the issue has been resolved.
Minor September 1, 2026 Texts and Voice Calls Delay 45m Texts, Phone Calls
Started Sep 01, 2026, 05:01 PM UTC· resolved Sep 01, 2026, 05:46 PM UTC
- investigating Sep 01, 2026, 05:01 PM UTC
One of our SMS and voice call providers has reported an incident. We are investigating and we will provide an update shortly.
- investigating Sep 01, 2026, 05:32 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 01, 2026, 05:39 PM UTC
We are monitoring texts and phone calls as the provider incident continues.
- resolved Sep 01, 2026, 05:46 PM UTC
We confirmed that the issue has been resolved.
Notice August 19, 2026 Smart Sites Slowness 19m Smart Sites
Started Aug 19, 2026, 03:33 PM UTC· resolved Aug 19, 2026, 03:53 PM UTC
- investigating Aug 19, 2026, 03:33 PM UTC
Smart Sites is currently experiencing slower than usual site loading times. Our engineering team is investigating the issue.
- resolved Aug 19, 2026, 03:53 PM UTC
This incident has been resolved.
Major August 17, 2026 Smart Sites Calendar issue 41m Smart Sites
Started Aug 17, 2026, 10:45 PM UTC· resolved Aug 17, 2026, 11:26 PM UTC
- investigating Aug 17, 2026, 10:45 PM UTC
We are currently investigating an issue with the calendar events component not populating. The team is working on a fix.
- monitoring Aug 17, 2026, 11:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 11:26 PM UTC
We've verified the fix. Calendars now display normally.
Minor August 13, 2026 Virtual Phone Outbound Call Delivery 4d 18h Phone Calls
Started Aug 13, 2026, 07:36 PM UTC· resolved Aug 18, 2026, 02:15 PM UTC
- investigating Aug 13, 2026, 07:36 PM UTC
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
- investigating Aug 13, 2026, 11:01 PM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2026, 02:44 AM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2026, 07:03 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2026, 03:22 PM UTC
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
- resolved Aug 18, 2026, 02:15 PM UTC
We confirmed that outbound Virtual Phone call delivery has returned to normal performance.
Minor August 12, 2026 Support webform unavailable 1h 22m Support Systems
Started Aug 12, 2026, 10:15 PM UTC· resolved Aug 12, 2026, 11:37 PM UTC
- investigating Aug 12, 2026, 10:15 PM UTC
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
- identified Aug 12, 2026, 10:43 PM UTC
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
- identified Aug 12, 2026, 11:18 PM UTC
We are continuing to work on a fix for this issue. We will post another update within the next hour.
- resolved Aug 12, 2026, 11:37 PM UTC
This incident has been resolved.
Notice July 28, 2026 Smart Sites Document Upload Failures 14m Smart Sites
Started Jul 28, 2026, 07:02 PM UTC· resolved Jul 28, 2026, 07:17 PM UTC
- investigating Jul 28, 2026, 07:02 PM UTC
We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.
- identified Jul 28, 2026, 07:08 PM UTC
We have identified the cause of the issue and are implementing a fix.
- resolved Jul 28, 2026, 07:17 PM UTC
The issue has now been resolved.
Notice June 23, 2026 ParentSquare Unavailable For Some Users –
Started Jun 23, 2026, 01:30 PM UTC· resolved Jun 23, 2026, 01:30 PM UTC
- resolved Jun 23, 2026, 01:30 PM UTC
ParentSquare was temporarily unavailable for some users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the feature. ParentSquare is now fully operational.
Minor June 15, 2026 Phone Calls May be Delayed 1h 40m Phone Calls
Started Jun 15, 2026, 03:31 PM UTC· resolved Jun 15, 2026, 05:11 PM UTC
- investigating Jun 15, 2026, 03:31 PM UTC
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
- investigating Jun 15, 2026, 04:14 PM UTC
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
- investigating Jun 15, 2026, 05:11 PM UTC
We have completed our investigation and determined that phone calls were operating normally during this time.
- resolved Jun 15, 2026, 05:11 PM UTC
This incident has been resolved.
Minor June 10, 2026 Text Message Delivery May be Delayed 29m Texts
Started Jun 10, 2026, 08:50 PM UTC· resolved Jun 10, 2026, 09:19 PM UTC
- investigating Jun 10, 2026, 08:50 PM UTC
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
- identified Jun 10, 2026, 08:55 PM UTC
We have identified the cause of the issue and are implementing a fix.
- monitoring Jun 10, 2026, 09:01 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Jun 10, 2026, 09:19 PM UTC
We confirmed that the issue has been resolved.
Major April 24, 2026 Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern 52m Web Application, Texts, Emails, Phone Calls and 7 more
Started Apr 24, 2026, 04:57 PM UTC· resolved Apr 24, 2026, 05:50 PM UTC
- identified Apr 24, 2026, 04:57 PM UTC
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
- identified Apr 24, 2026, 05:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 24, 2026, 05:50 PM UTC
The maintenance is complete and all systems are operating normally.
Notice April 23, 2026 ParentSquare Unavailable for Some Users –
Started Apr 23, 2026, 07:30 PM UTC· resolved Apr 23, 2026, 07:30 PM UTC
- resolved Apr 23, 2026, 07:30 PM UTC
We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.
Notice April 20, 2026 Users receiving 500 errors on Admin pages –
Started Apr 20, 2026, 05:30 PM UTC· resolved Apr 20, 2026, 05:30 PM UTC
- resolved Apr 20, 2026, 05:30 PM UTC
We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.
Major April 17, 2026 Phone Call Notification Delivery Issues 2h 58m Phone Calls
Started Apr 17, 2026, 01:59 AM UTC· resolved Apr 17, 2026, 04:58 AM UTC
- investigating Apr 17, 2026, 01:59 AM UTC
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
- resolved Apr 17, 2026, 04:58 AM UTC
This incident has been resolved.
Notice April 9, 2026 Users getting errors talking to ParentSquare –
Started Apr 09, 2026, 12:24 PM UTC· resolved Apr 09, 2026, 12:24 PM UTC
- resolved Apr 09, 2026, 12:24 PM UTC
We received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.
Notice April 8, 2026 Gmail Delays 2h 45m
Started Apr 08, 2026, 08:35 PM UTC· resolved Apr 08, 2026, 11:21 PM UTC
- monitoring Apr 08, 2026, 08:35 PM UTC
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption. You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
- resolved Apr 08, 2026, 11:21 PM UTC
Google's Gmail service disruption has been resolved.
Critical April 8, 2026 Users Unable to Log into ParentSquare 35m Web Application
Started Apr 08, 2026, 01:24 PM UTC· resolved Apr 08, 2026, 01:59 PM UTC
- investigating Apr 08, 2026, 01:24 PM UTC
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
- monitoring Apr 08, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 01:59 PM UTC
This incident has been resolved.
Minor March 31, 2026 Customers unable to download custom versions of their school's app 1h 46m Web Application
Started Mar 31, 2026, 01:34 PM UTC· resolved Mar 31, 2026, 03:20 PM UTC
- investigating Mar 31, 2026, 01:34 PM UTC
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
- investigating Mar 31, 2026, 03:18 PM UTC
The issue has been resolved, thank you for your patience.
- resolved Mar 31, 2026, 03:20 PM UTC
We confirmed that the issue has been resolved.