Is ParentSquare down?

Starting at about 6:00 AM PT (9:00 AM ET), some ParentSquare users, mostly on school and district networks, have been seeing "Slow down" errors or slow page loads on the web and mobile apps. Our team has traced it to an unusually high volume of sign-in requests coming from some networks, which set off our traffic protections. We're continuing to investigate.

We have identified the cause of the issue and are implementing a mitigation.

Starting at about 6:00 AM PT (9:00 AM ET), some users, saw "Slow down" errors and slow page loads caused by an unusually high volume of automated sign-in traffic. That traffic has dropped sharply since about 6:40 AM PT, and page speed is back to normal for most users. We're closely monitoring and preparing further protections in case the traffic returns.

ParentSquare is operating normally. This morning, starting at about 9:00 AM ET (6:00 AM PT), an unusually large surge of traffic hit our sign-in service. Some users had slow page loads and errors on web and mobile. Some users also saw "Slow down" messages when our protective rate limits blocked their network along with the automated traffic. Page load times and error rates were back to normal by about 9:45 AM ET.

We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.

This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.

We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of intermittent crashes affecting the ParentSquare iOS app. Our Engineering Team is actively investigating the issue and monitoring recovery.

We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.

The issue affecting some of our users of our iOS app has been resolved. We will continue to monitor for any further issues.

We are investigating reports of slowness and intermittent errors in ParentSquare. Some pages, including feeds, may load slowly or fail to load. Our team is actively working to identify the cause, and we will provide an update shortly.

A fix has been implemented and ParentSquare is recovering. Pages should now be loading normally. We are continuing to monitor to make sure performance remains stable.