ParentSquare incident

Smart Alerts Phone Calls May Play Blank Audio

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on September 1, 2026 affecting Smart Alerts, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 10:03 PM UTC
Resolved
Sep 02, 2026, 12:10 AM UTC
Duration
2h 6m
Detected by Pingoru
Sep 01, 2026, 10:03 PM UTC

Affected components

Smart Alerts

Update timeline

  1. investigating Sep 01, 2026, 10:03 PM UTC

    We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.

  2. identified Sep 01, 2026, 11:05 PM UTC

    We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.

  3. monitoring Sep 01, 2026, 11:56 PM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Sep 02, 2026, 12:10 AM UTC

    We confirmed that the issue has been resolved.