ParentSquare experienced a minor incident on August 13, 2026 affecting Phone Calls, lasting 4d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 07:36 PM UTC
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
- investigating Aug 13, 2026, 11:01 PM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2026, 02:44 AM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2026, 07:03 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2026, 03:22 PM UTC
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
- resolved Aug 18, 2026, 02:15 PM UTC
We confirmed that outbound Virtual Phone call delivery has returned to normal performance.