ParentSquare is currently experiencing a minor incident affecting Phone Calls, which began 3d ago. The vendor's full update timeline is below.
Affected components
Phone Calls
Update timeline
- investigating Aug 13, 2026, 07:36 PM UTC
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
- investigating Aug 13, 2026, 11:01 PM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2026, 02:44 AM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2026, 07:03 PM UTC
We are continuing to investigate this issue.