ParentSquare incident

Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern

Major Resolved View vendor source →

ParentSquare experienced a major incident on April 24, 2026 affecting Web Application and Texts and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 04:57 PM UTC
Resolved
Apr 24, 2026, 05:50 PM UTC
Duration
52m
Detected by Pingoru
Apr 24, 2026, 04:57 PM UTC

Affected components

Web ApplicationTextsEmailsPhone CallsSmart AlertsAuto NoticesSmart SitesData SyncSupport SystemsiOS and Android Mobile Applications

Update timeline

  1. identified Apr 24, 2026, 04:57 PM UTC

    We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.

  2. identified Apr 24, 2026, 05:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 24, 2026, 05:50 PM UTC

    The maintenance is complete and all systems are operating normally.