ParentSquare Outage History

ParentSquare is up right now

ParentSquare had 46 outages in the last 2 years totaling 23h 17m of downtime — averaging 1.9 incidents per month.

There were 46 ParentSquare outages since April 4, 2025 totaling 23h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.parentsquare.com

Critical October 14, 2025

Smart Sites Unavailable

Detected by Pingoru
Oct 14, 2025, 06:01 PM UTC
Resolved
Oct 14, 2025, 07:34 PM UTC
Duration
1h 33m
Affected: Smart Sites
Timeline · 4 updates
  1. investigating Oct 14, 2025, 06:01 PM UTC

    We are investigating reports that Smart Sites are currently unavailable. We will provide an update shortly.

  2. investigating Oct 14, 2025, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 14, 2025, 06:27 PM UTC

    We are continuing to investigate the issues impacting Smart Sites. The service is no longer experiencing a full outage. Sites are now loading, but some users may still see degraded performance.

  4. resolved Oct 14, 2025, 07:34 PM UTC

    This incident has been resolved. Smart Sites are now fully operational, and all users should be able to access and edit their sites without issue.

Read the full incident report →

Major October 3, 2025

Smart Sites Not Loading

Detected by Pingoru
Oct 03, 2025, 04:40 PM UTC
Resolved
Oct 03, 2025, 06:15 PM UTC
Duration
1h 35m
Affected: Smart Sites
Timeline · 4 updates
  1. investigating Oct 03, 2025, 04:40 PM UTC

    We are investigating reports that users are experiencing issues loading Smart Sites. We will provide an update shortly.

  2. identified Oct 03, 2025, 05:18 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. monitoring Oct 03, 2025, 05:59 PM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Oct 03, 2025, 06:15 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Major October 2, 2025

Smart Sites Component Pages Not Available

Detected by Pingoru
Oct 02, 2025, 07:57 PM UTC
Resolved
Oct 02, 2025, 08:17 PM UTC
Duration
19m
Affected: Smart Sites
Timeline · 4 updates
  1. investigating Oct 02, 2025, 07:57 PM UTC

    We are investigating reports that admins are unable to edit their Smart Sites component pages and the navigation is unavailable. We will provide an update shortly.

  2. identified Oct 02, 2025, 07:58 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. monitoring Oct 02, 2025, 08:09 PM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Oct 02, 2025, 08:17 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Notice October 1, 2025

Delayed Text Digests

Detected by Pingoru
Oct 01, 2025, 08:54 PM UTC
Resolved
Oct 01, 2025, 08:54 PM UTC
Duration
—
Affected: Texts
Timeline · 1 update
  1. resolved Oct 01, 2025, 08:54 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Notice September 17, 2025

Some Text Messages Delayed

Detected by Pingoru
Sep 17, 2025, 03:20 PM UTC
Resolved
Sep 16, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 17, 2025, 03:20 PM UTC

    Some messages were delayed between 5:00 PM PT on September 16 and 7:30 AM PT on September 17. This issue has since been resolved

Read the full incident report →

Major September 5, 2025

ParentSquare Server Errors

Detected by Pingoru
Sep 05, 2025, 08:04 PM UTC
Resolved
Sep 05, 2025, 08:28 PM UTC
Duration
23m
Affected: Web Application
Timeline · 3 updates
  1. investigating Sep 05, 2025, 08:04 PM UTC

    We are investigating reports that users are seeing server errors when attempting to access ParentSquare. We will provide an update shortly.

  2. monitoring Sep 05, 2025, 08:16 PM UTC

    We have implemented a fix and are monitoring the results.

  3. resolved Sep 05, 2025, 08:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Some Smart Sites customers reporting site load issues

Detected by Pingoru
Aug 22, 2025, 02:19 PM UTC
Resolved
Aug 22, 2025, 02:53 PM UTC
Duration
34m
Affected: Smart Sites
Timeline · 3 updates
  1. investigating Aug 22, 2025, 02:19 PM UTC

    We are investigating reports that some Smart Sites are presenting errors. We will provide an update shortly.

  2. investigating Aug 22, 2025, 02:19 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 22, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 12, 2025

Issue Loading ParentSquare Pages for Some Users Resolved

Detected by Pingoru
Aug 12, 2025, 10:22 PM UTC
Resolved
Aug 12, 2025, 09:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 12, 2025, 10:22 PM UTC

    For approximately 15 minutes, some users experienced an issue where they weren't able to load some ParentSquare pages on our web and mobile applications. This was due to a network configuration issue. We confirmed that the issue has been resolved, and pages should be loading correctly for all users.

Read the full incident report →

Minor August 5, 2025

Direct Message Text Notifications Delayed

Detected by Pingoru
Aug 05, 2025, 08:00 PM UTC
Resolved
Aug 05, 2025, 11:42 PM UTC
Duration
3h 42m
Affected: Texts
Timeline · 3 updates
  1. investigating Aug 05, 2025, 08:00 PM UTC

    We are investigating reports that text message notifications for Direct Messages are delayed for some users. We will provide an update shortly.

  2. monitoring Aug 05, 2025, 10:45 PM UTC

    We have implemented a fix and are monitoring the results. We have confirmed that any messages from earlier today that were previously delayed have been delivered.

  3. resolved Aug 05, 2025, 11:42 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor August 4, 2025

Slow Loading Times for Smart Sites Websites

Detected by Pingoru
Aug 04, 2025, 09:05 PM UTC
Resolved
Aug 05, 2025, 12:13 AM UTC
Duration
3h 8m
Affected: Smart Sites
Timeline · 3 updates
  1. investigating Aug 04, 2025, 09:05 PM UTC

    We are investigating reports that some Smart Sites websites are loading slowly. We will provide an update shortly.

  2. monitoring Aug 04, 2025, 09:30 PM UTC

    We have implemented a fix and are monitoring the results. Websites are loading normally.

  3. resolved Aug 05, 2025, 12:13 AM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor July 24, 2025

Email, Text, and Push Notifications Delayed

Detected by Pingoru
Jul 24, 2025, 10:08 PM UTC
Resolved
Jul 25, 2025, 12:06 AM UTC
Duration
1h 57m
Affected: TextsEmails
Timeline · 5 updates
  1. investigating Jul 24, 2025, 10:08 PM UTC

    We are investigating reports that text notifications are delayed. We will provide an update shortly.

  2. identified Jul 24, 2025, 10:09 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. identified Jul 24, 2025, 10:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 24, 2025, 10:35 PM UTC

    We have implemented a fix and are monitoring the results.

  5. resolved Jul 25, 2025, 12:06 AM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor June 12, 2025

Errors with Translations

Detected by Pingoru
Jun 12, 2025, 06:38 PM UTC
Resolved
Jun 12, 2025, 09:06 PM UTC
Duration
2h 28m
Affected: Web ApplicationTextsEmails
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:38 PM UTC

    Our translations provider is currently experience issues that lead to errors when translating content for messages in ParentSquare. Messages that are scheduled to send will still be sent out but may not be translated into the target language. We are waiting for updates from our translations provider and will post an update when we learn more.

  2. monitoring Jun 12, 2025, 07:07 PM UTC

    It looks like translations are now operational again. We will continue monitoring.

  3. resolved Jun 12, 2025, 09:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2025

Partial Voice Call Delivery Failure for T-Mobile Users

Detected by Pingoru
May 21, 2025, 11:41 PM UTC
Resolved
May 21, 2025, 11:41 PM UTC
Duration
—
Affected: Smart Alerts
Timeline · 1 update
  1. resolved May 21, 2025, 11:41 PM UTC

    We experienced a brief issue affecting a small number of users receiving Smart Alerts via voice call. The issue, related to a disruption with one of our voice providers, resulted in a limited number of calls failing with "invalid number" errors. These voice alerts were not delivered and cannot be re-sent. Other Smart Alert delivery methods- including email, text, and app notifications- continued to function as expected. If you're affected, you can view invalid calls in your delivery reports for confirmation. The underlying issue has been resolved by the provider, and no further impact is expected.

Read the full incident report →

Critical May 16, 2025

Legacy Smart Sites Currently Unavailable

Detected by Pingoru
May 16, 2025, 07:48 PM UTC
Resolved
May 16, 2025, 08:05 PM UTC
Duration
16m
Affected: Smart Sites
Timeline · 2 updates
  1. investigating May 16, 2025, 07:48 PM UTC

    We are investigating reports that Legacy Smart Sites are not loading. We will provide an update shortly.

  2. resolved May 16, 2025, 08:05 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor April 28, 2025

ParentSquare Dashboards not loading

Detected by Pingoru
Apr 28, 2025, 03:02 PM UTC
Resolved
Apr 28, 2025, 03:32 PM UTC
Duration
29m
Affected: Web Application
Timeline · 3 updates
  1. investigating Apr 28, 2025, 03:02 PM UTC

    We are investigating reports that ParentSquare Dashboards are not loading. We will provide an update shortly. A workaround is to use the www.parentsquare.com/districts//feeds or www.parentsquare.com/schools//feeds link instead. Please fill in with your specific institute id.

  2. monitoring Apr 28, 2025, 03:25 PM UTC

    We have implemented a fix and are monitoring the results.

  3. resolved Apr 28, 2025, 03:32 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor April 28, 2025

Smart Sites Navigation Issue

Detected by Pingoru
Apr 28, 2025, 01:40 PM UTC
Resolved
Apr 28, 2025, 02:01 PM UTC
Duration
20m
Affected: Smart Sites
Timeline · 4 updates
  1. investigating Apr 28, 2025, 01:40 PM UTC

    We are investigating reports that some users are not able to see their Smart Sites navigation. We will provide an update shortly.

  2. identified Apr 28, 2025, 01:48 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. monitoring Apr 28, 2025, 01:59 PM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Apr 28, 2025, 02:01 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor April 24, 2025

Studio Editor changes not saving

Detected by Pingoru
Apr 24, 2025, 05:48 PM UTC
Resolved
Apr 24, 2025, 06:44 PM UTC
Duration
55m
Affected: Web Application
Timeline · 4 updates
  1. investigating Apr 24, 2025, 05:48 PM UTC

    We are investigating reports that some users are experiencing errors for Studio Editor in ParentSquare. We will provide an update shortly.

  2. identified Apr 24, 2025, 06:12 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. identified Apr 24, 2025, 06:44 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 24, 2025, 06:44 PM UTC

    We confirmed that the issue has been resolved.

Read the full incident report →

Minor April 11, 2025

Secure Docs delivery delay

Detected by Pingoru
Apr 11, 2025, 09:14 PM UTC
Resolved
Apr 11, 2025, 09:25 PM UTC
Duration
10m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 11, 2025, 09:14 PM UTC

    We are investigating reports that Secure Docs are not able to be processed. We will provide an update shortly.

  2. resolved Apr 11, 2025, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Issues with site navigation

Detected by Pingoru
Apr 10, 2025, 01:46 PM UTC
Resolved
Apr 10, 2025, 02:05 PM UTC
Duration
19m
Affected: Smart Sites
Timeline · 2 updates
  1. investigating Apr 10, 2025, 01:46 PM UTC

    We are investigating reports that site navigation isn't displaying properly for some Smart Sites customers.

  2. resolved Apr 10, 2025, 02:05 PM UTC

    We resolved the issue. Only a small number of sites were impacted and we have fully recovered.

Read the full incident report →

Minor April 4, 2025

Timeouts when loading Filter and Send recipients

Detected by Pingoru
Apr 04, 2025, 08:09 PM UTC
Resolved
Apr 04, 2025, 11:21 PM UTC
Duration
3h 12m
Affected: Auto Notices
Timeline · 3 updates
  1. identified Apr 04, 2025, 08:09 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  2. monitoring Apr 04, 2025, 11:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 04, 2025, 11:21 PM UTC

    This incident has been resolved.

Read the full incident report →