ParentSquare Outage History
ParentSquare is up right nowPingoru has recorded 53 incidents for ParentSquare: 39 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 7 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 4 | 116 of 744 (16%) |
| September 2026 | 6 | 49 of 720 (7%) |
| October 2026 | 3 | 28 of 577 (5%) |
Incidents, newest first
Notice March 25, 2026 Temporary Service Issue (Resolved) – Web Application
Started Mar 25, 2026, 01:37 PM UTC· resolved Mar 25, 2026, 01:37 PM UTC
- resolved Mar 25, 2026, 01:37 PM UTC
Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally. We are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.
Major March 6, 2026 Some Users Experiencing Errors on Add-on Pages 36m Web Application
Started Mar 06, 2026, 12:44 AM UTC· resolved Mar 06, 2026, 01:21 AM UTC
- investigating Mar 06, 2026, 12:44 AM UTC
We are investigating reports that some users are experiencing errors when attempting to access Add-on pages in ParentSquare. We will provide an update shortly.
- monitoring Mar 06, 2026, 01:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 01:21 AM UTC
This incident has been resolved.
Minor February 24, 2026 Email Delivery May be Delayed 46m Emails
Started Feb 24, 2026, 05:43 PM UTC· resolved Feb 24, 2026, 06:30 PM UTC
- investigating Feb 24, 2026, 05:43 PM UTC
We are investigating reports that some users are not receiving email notifications as quickly as expected. We will provide an update shortly.
- monitoring Feb 24, 2026, 05:57 PM UTC
We have identified the issue as a temporary service degradation. Delivery rates have returned to normal levels, and we are monitoring the situation to ensure continued stability. We will provide a final update once we are confident the issue is fully resolved.
- resolved Feb 24, 2026, 06:30 PM UTC
This incident has been resolved.
Minor February 19, 2026 Smart Sites unavailable –
Started Feb 19, 2026, 03:00 AM UTC· resolved Feb 19, 2026, 03:00 AM UTC
- resolved Feb 19, 2026, 10:54 PM UTC
Smart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.
Minor February 17, 2026 Smartsites pages currently unavailable 4h 21m Smart Sites
Started Feb 17, 2026, 02:17 PM UTC· resolved Feb 17, 2026, 06:39 PM UTC
- investigating Feb 17, 2026, 02:17 PM UTC
We are currently investigating this issue.
- identified Feb 17, 2026, 04:11 PM UTC
The Live Edit feature is temporarily disabled while the ParentSquare team implements a fix
- identified Feb 17, 2026, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2026, 05:28 PM UTC
The ParentSquare team has identified the underlying issue and have started to restore the impacted functionality
- monitoring Feb 17, 2026, 05:33 PM UTC
The fix has been implemented and the ParentSquare team is monitoring.
- monitoring Feb 17, 2026, 05:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 17, 2026, 06:39 PM UTC
This incident has been resolved.
Major January 28, 2026 Microsoft SSO Authentication 1h 35m Web Application
Started Jan 28, 2026, 08:08 PM UTC· resolved Jan 28, 2026, 09:44 PM UTC
- investigating Jan 28, 2026, 08:08 PM UTC
We are currently investigating reports of users being unable to authenticate via Microsoft SSO. Our engineering team is looking into the root cause, and we are working to resolve this as quickly as possible.
- identified Jan 28, 2026, 08:21 PM UTC
We have identified the issue affecting Microsoft SSO logins. We are currently implementing a fix to restore service.
- resolved Jan 28, 2026, 09:44 PM UTC
This incident has been resolved.
Minor January 27, 2026 Smart Alerts Voice Delays 17m Smart Alerts
Started Jan 27, 2026, 10:42 PM UTC· resolved Jan 27, 2026, 10:59 PM UTC
- investigating Jan 27, 2026, 10:42 PM UTC
One of our service provider is experiencing delays of ~25 minutes for Smart Alerts voice deliveries. We are actively working to resolve these delays as quickly as possible.
- identified Jan 27, 2026, 10:44 PM UTC
We have moved all new Smart Alerts to other service providers that are not experiencing delays while we work to get the delayed Smart Alerts delivered as quickly as possible.
- resolved Jan 27, 2026, 10:59 PM UTC
Calls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.
Minor January 26, 2026 Degraded Performance with Smart Alerts 1h 9m Smart Alerts
Started Jan 26, 2026, 11:09 PM UTC· resolved Jan 27, 2026, 12:19 AM UTC
- investigating Jan 26, 2026, 11:09 PM UTC
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
- resolved Jan 27, 2026, 12:19 AM UTC
This incident has been resolved.
Minor January 25, 2026 Degraded Performance with Voice Alerts 5h 22m Phone Calls, Smart Alerts
Started Jan 25, 2026, 07:59 PM UTC· resolved Jan 26, 2026, 01:21 AM UTC
- investigating Jan 25, 2026, 07:59 PM UTC
We are actively investigating an issue that may have caused delays or intermittent failures for Voice Alerts.
- investigating Jan 25, 2026, 08:58 PM UTC
We are continuing to investigate this issue.
- identified Jan 25, 2026, 09:01 PM UTC
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
- monitoring Jan 25, 2026, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 01:21 AM UTC
This incident has been resolved.
Minor January 2, 2026 Errors with Voice Messaging for Smart Alerts 50m Smart Alerts
Started Jan 02, 2026, 08:00 PM UTC· resolved Jan 02, 2026, 08:51 PM UTC
- identified Jan 02, 2026, 08:00 PM UTC
We have identified the issue leading to some customers seeing an error when trying to record voice message from mobile devices for smart alerts. The team is working on a fix. We will update shortly.
- resolved Jan 02, 2026, 08:51 PM UTC
This incident has been resolved.
Minor December 4, 2025 Delays in post and DM text messages being sent 1h 8m Texts
Started Dec 04, 2025, 05:15 PM UTC· resolved Dec 04, 2025, 06:23 PM UTC
- monitoring Dec 04, 2025, 05:15 PM UTC
We are currently monitoring an issue with text messages being delayed through one of our providers. This only impacts text messages related to posts and direct messages. No other texts messages have been impacted.
- resolved Dec 04, 2025, 06:23 PM UTC
This incident has been resolved.
Minor November 14, 2025 ParentSquare application is slow to respond 1h 36m Web Application, iOS and Android Mobile Applications
Started Nov 14, 2025, 10:44 PM UTC· resolved Nov 15, 2025, 12:21 AM UTC
- investigating Nov 14, 2025, 10:44 PM UTC
We are currently investigating this issue.
- monitoring Nov 14, 2025, 11:43 PM UTC
The latency has subsided from the spike that triggered this incident. The team is continuing to monitor.
- resolved Nov 15, 2025, 12:21 AM UTC
This incident has been resolved.
Minor November 12, 2025 Smart Sites Intermittently Slow To Load 51m Smart Sites
Started Nov 12, 2025, 04:12 PM UTC· resolved Nov 12, 2025, 05:04 PM UTC
- investigating Nov 12, 2025, 04:12 PM UTC
We are investigating reports that Smart Sites are occasionally slow to load or timeout with an error. We will provide an update shortly.
- monitoring Nov 12, 2025, 04:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 05:04 PM UTC
This incident has been resolved.
Major October 23, 2025 Smart Sites Unavailable for Some Users 41m Smart Sites
Started Oct 23, 2025, 05:42 PM UTC· resolved Oct 23, 2025, 06:24 PM UTC
- investigating Oct 23, 2025, 05:42 PM UTC
We are investigating reports that Smart Sites websites are unavailable for some users. We will provide an update shortly.
- monitoring Oct 23, 2025, 05:51 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Oct 23, 2025, 06:24 PM UTC
We confirmed that the issue has been resolved.
Major October 20, 2025 Issues with accessing web and mobile apps 6h 16m Web Application, Texts, Smart Sites, iOS and Android Mobile Applications and 1 more
Started Oct 20, 2025, 02:21 PM UTC· resolved Oct 20, 2025, 08:37 PM UTC
- identified Oct 20, 2025, 02:21 PM UTC
Multiple ParentSquare services are currently unavailable due to a significant Amazon Web Services (AWS) outage. Our team is diligently working with AWS to resolve the problem.
- identified Oct 20, 2025, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 03:01 PM UTC
AWS has implemented some fixes to their environment, and ParentSquare services are recovering. Many ParentSquare users are now able to successfully access the services.
- monitoring Oct 20, 2025, 03:09 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:27 PM UTC
ParentSquare continues to recover and users are able to perform most functions. Our team is actively investigating and working with AWS to resolve slowness users may experience loading certain pages and error messages that a limited number of users may be seeing. We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 08:36 PM UTC
The ParentSquare web application and mobile applications have fully recovered.
- resolved Oct 20, 2025, 08:37 PM UTC
This incident has been resolved.
Critical October 14, 2025 Smart Sites Unavailable 1h 33m Smart Sites
Started Oct 14, 2025, 06:01 PM UTC· resolved Oct 14, 2025, 07:34 PM UTC
- investigating Oct 14, 2025, 06:01 PM UTC
We are investigating reports that Smart Sites are currently unavailable. We will provide an update shortly.
- investigating Oct 14, 2025, 06:11 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 06:27 PM UTC
We are continuing to investigate the issues impacting Smart Sites. The service is no longer experiencing a full outage. Sites are now loading, but some users may still see degraded performance.
- resolved Oct 14, 2025, 07:34 PM UTC
This incident has been resolved. Smart Sites are now fully operational, and all users should be able to access and edit their sites without issue.
Major October 7, 2025 Issues with newly triggered Attendance & Auto Noticies 1h 48m Auto Notices
Started Oct 07, 2025, 10:29 PM UTC· resolved Oct 08, 2025, 12:17 AM UTC
- identified Oct 07, 2025, 10:29 PM UTC
This issue has been identified and is being actively worked on.
- resolved Oct 08, 2025, 12:17 AM UTC
This incident has been resolved.
Major October 3, 2025 Smart Sites Not Loading 1h 35m Smart Sites
Started Oct 03, 2025, 04:40 PM UTC· resolved Oct 03, 2025, 06:15 PM UTC
- investigating Oct 03, 2025, 04:40 PM UTC
We are investigating reports that users are experiencing issues loading Smart Sites. We will provide an update shortly.
- identified Oct 03, 2025, 05:18 PM UTC
We have identified the cause of the issue and are implementing a fix.
- monitoring Oct 03, 2025, 05:59 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Oct 03, 2025, 06:15 PM UTC
We confirmed that the issue has been resolved.
Major October 2, 2025 Smart Sites Component Pages Not Available 19m Smart Sites
Started Oct 02, 2025, 07:57 PM UTC· resolved Oct 02, 2025, 08:17 PM UTC
- investigating Oct 02, 2025, 07:57 PM UTC
We are investigating reports that admins are unable to edit their Smart Sites component pages and the navigation is unavailable. We will provide an update shortly.
- identified Oct 02, 2025, 07:58 PM UTC
We have identified the cause of the issue and are implementing a fix.
- monitoring Oct 02, 2025, 08:09 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Oct 02, 2025, 08:17 PM UTC
We confirmed that the issue has been resolved.
Notice October 1, 2025 Delayed Text Digests – Texts
Started Oct 01, 2025, 08:54 PM UTC· resolved Oct 01, 2025, 08:54 PM UTC
- resolved Oct 01, 2025, 08:54 PM UTC
We confirmed that the issue has been resolved.
Notice September 16, 2025 Some Text Messages Delayed –
Started Sep 16, 2025, 10:00 PM UTC· resolved Sep 16, 2025, 10:00 PM UTC
- resolved Sep 17, 2025, 03:20 PM UTC
Some messages were delayed between 5:00 PM PT on September 16 and 7:30 AM PT on September 17. This issue has since been resolved
Major September 5, 2025 ParentSquare Server Errors 23m Web Application
Started Sep 05, 2025, 08:04 PM UTC· resolved Sep 05, 2025, 08:28 PM UTC
- investigating Sep 05, 2025, 08:04 PM UTC
We are investigating reports that users are seeing server errors when attempting to access ParentSquare. We will provide an update shortly.
- monitoring Sep 05, 2025, 08:16 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Sep 05, 2025, 08:28 PM UTC
This incident has been resolved.
Minor August 22, 2025 Some Smart Sites customers reporting site load issues 34m Smart Sites
Started Aug 22, 2025, 02:19 PM UTC· resolved Aug 22, 2025, 02:53 PM UTC
- investigating Aug 22, 2025, 02:19 PM UTC
We are investigating reports that some Smart Sites are presenting errors. We will provide an update shortly.
- investigating Aug 22, 2025, 02:19 PM UTC
We are continuing to investigate this issue.
- resolved Aug 22, 2025, 02:53 PM UTC
This incident has been resolved.
Notice August 12, 2025 Issue Loading ParentSquare Pages for Some Users Resolved 15m
Started Aug 12, 2025, 09:30 PM UTC· resolved Aug 12, 2025, 09:45 PM UTC
- resolved Aug 12, 2025, 10:22 PM UTC
For approximately 15 minutes, some users experienced an issue where they weren't able to load some ParentSquare pages on our web and mobile applications. This was due to a network configuration issue. We confirmed that the issue has been resolved, and pages should be loading correctly for all users.
Minor August 5, 2025 Direct Message Text Notifications Delayed 3h 42m Texts
Started Aug 05, 2025, 08:00 PM UTC· resolved Aug 05, 2025, 11:42 PM UTC
- investigating Aug 05, 2025, 08:00 PM UTC
We are investigating reports that text message notifications for Direct Messages are delayed for some users. We will provide an update shortly.
- monitoring Aug 05, 2025, 10:45 PM UTC
We have implemented a fix and are monitoring the results. We have confirmed that any messages from earlier today that were previously delayed have been delivered.
- resolved Aug 05, 2025, 11:42 PM UTC
We confirmed that the issue has been resolved.