ParentSquare incident

Smart Sites AI Assistant May Show Outdated Information

Minor Ongoing View vendor source →

ParentSquare is currently experiencing a minor incident affecting Smart Sites, which began 6h ago. The vendor's full update timeline is below.

Started
Oct 09, 2026, 03:27 PM UTC
Resolved
Ongoing
Duration
● 5h 50m
Detected by Pingoru
Oct 09, 2026, 03:27 PM UTC

Affected components

Smart Sites

Update timeline

  1. investigating Oct 09, 2026, 03:27 PM UTC

    We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.

  2. identified Oct 09, 2026, 04:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 09, 2026, 06:05 PM UTC

    We are continuing to work on a fix for this issue.