ParentSquare incident

Texts and Voice Calls Delay

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on September 1, 2026 affecting Texts and Phone Calls, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 05:01 PM UTC
Resolved
Sep 01, 2026, 05:46 PM UTC
Duration
45m
Detected by Pingoru
Sep 01, 2026, 05:01 PM UTC

Affected components

TextsPhone Calls

Update timeline

  1. investigating Sep 01, 2026, 05:01 PM UTC

    Our SMS and voice call provider, Twilio, has reported an outage. We are investigating and we will provide an update shortly.

  2. investigating Sep 01, 2026, 05:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 01, 2026, 05:39 PM UTC

    We are monitoring texts and phone calls as the Twilio incident continues.

  4. resolved Sep 01, 2026, 05:46 PM UTC

    We confirmed that the issue has been resolved.