ParentSquare experienced a minor incident on August 12, 2026 affecting Support Systems, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Support Systems
Update timeline
- investigating Aug 12, 2026, 10:15 PM UTC
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
- identified Aug 12, 2026, 10:43 PM UTC
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
- identified Aug 12, 2026, 11:18 PM UTC
We are continuing to work on a fix for this issue. We will post another update within the next hour.
- resolved Aug 12, 2026, 11:37 PM UTC
This incident has been resolved.