ParentSquare incident

Smart Sites Document Upload Failures

Resolved after 14 minutes, affecting Smart Sites, on July 28, 2026.

identified Jul 28, 2026, 07:08 PM UTC

We have identified the cause of the issue and are implementing a fix.

Started
Jul 28, 2026, 07:02 PM UTC
Resolved
Jul 28, 2026, 07:17 PM UTC
Duration
14m
Detected by Pingoru
Jul 28, 2026, 07:02 PM UTC

Affected components

Smart Sites

Update timeline

  1. investigating Jul 28, 2026, 07:02 PM UTC

    We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.

  2. identified Jul 28, 2026, 07:08 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. resolved Jul 28, 2026, 07:17 PM UTC

    The issue has now been resolved.

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