ParentSquare had 47 outages in the last 2 years totaling 170h 58m of downtime — averaging 1.9 incidents per month.
There were 47 ParentSquare outages since June 24, 2025 totaling 170h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified, and we are working on a fix.
This incident has been resolved.
Some users are experiencing issues with the Canva design picker in Studio
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.
We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.
We have implemented a fix and are monitoring the results.
We confirmed that the issue has been resolved.
Our SMS and voice call provider, Twilio, has reported an outage. We are investigating and we will provide an update shortly.
We are continuing to investigate this issue.
We are monitoring texts and phone calls as the Twilio incident continues.
We confirmed that the issue has been resolved.
Smart Sites is currently experiencing slower than usual site loading times. Our engineering team is investigating the issue.
This incident has been resolved.
We are currently investigating an issue with the calendar events component not populating. The team is working on a fix.
A fix has been implemented and we are monitoring the results.
We've verified the fix. Calendars now display normally.
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
We confirmed that outbound Virtual Phone call delivery has returned to normal performance.
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
We are continuing to work on a fix for this issue. We will post another update within the next hour.
This incident has been resolved.
We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.
We have identified the cause of the issue and are implementing a fix.
The issue has now been resolved.
ParentSquare was temporarily unavailable for users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the feature. ParentSquare is fully operational post rollback.
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
We have completed our investigation and determined that phone calls were operating normally during this time.
This incident has been resolved.
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
We have identified the cause of the issue and are implementing a fix.
We have implemented a fix and are monitoring the results.
We confirmed that the issue has been resolved.
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
We are continuing to work on a fix for this issue.
The maintenance is complete and all systems are operating normally.
We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.
We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
This incident has been resolved.
We received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption. You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
Google's Gmail service disruption has been resolved.
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
The issue has been resolved, thank you for your patience.
We confirmed that the issue has been resolved.
Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally. We are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.
We are investigating reports that some users are experiencing errors when attempting to access Add-on pages in ParentSquare. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that some users are not receiving email notifications as quickly as expected. We will provide an update shortly.
We have identified the issue as a temporary service degradation. Delivery rates have returned to normal levels, and we are monitoring the situation to ensure continued stability. We will provide a final update once we are confident the issue is fully resolved.
This incident has been resolved.
Smart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.
We are currently investigating this issue.
The Live Edit feature is temporarily disabled while the ParentSquare team implements a fix
We are continuing to work on a fix for this issue.
The ParentSquare team has identified the underlying issue and have started to restore the impacted functionality
The fix has been implemented and the ParentSquare team is monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.