Palo Alto Networks had 89 outages in the last 2 years totaling 90h 41m of downtime — averaging 3.7 incidents per month.
There were 89 Palo Alto Networks outages since January 15, 2026 totaling 90h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
WildFire analysis on February 25, 2026, PST, resulted in an incorrect verdict for a specific set of files. We are currently correcting the verdicts for all affected files.
By 1:00 PM PST on February 26, 2026, the verdicts for all affected files have been corrected.
Adding new comments to support cases is currently unavailable. The issue has been identified and a fix is being implemented.
The issue has been resolved and adding comments is now functional.
Briefly during the morning of 2/12/2026, the domain svc.ha-teams.office.com was miscategorized within AURL filtering and ADNS products. This may have caused interruptions in Microsoft Teams traffic. The issue has been resolved.
Azure East US 2, South Central US & West US 3 Resource Manager impacting CNGFW services. Customers may experience intermittent service unavailability, degraded performance, or delays in on creating firewall where Public IP is needed. It would not impact already created Firewall resources. Ongoing Actions: Our engineering team is working closely with the Azure team. Further updates on the underlying azure platform status can be followed through the Azure Status Page. https://app.azure.com/h/B_6T-NXZ/418272
CNGFW Services continues to remain being monitored & currently No impact detected.
CNGFW Services continues to operate normally & no impact observed.
We are currently investigating this issue.
We have engaged all relevant teams and are actively investigating the issue with the highest priority. Further updates will be shared as soon as more information is available.
This incident has been resolved.
Azure US West outage impacting CNGFW Services. We have identified an Azure outage affecting the Cloud NGFW West US region. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry. Current Status: Earlier today, an unexpected utility power interruption at a Azure West US datacenter caused a partial facility outage. While backup power systems engaged immediately and utility power has since been stabilized, some infrastructure components were temporarily affected. Ongoing Actions: Our engineering team is working closely with the Azure team to restore full service. You can also monitor the underlying platform status via the Azure Status Page. https://azure.status.microsoft/en-us/status Next Update: 01:30 UTC, 08 February 2026
The Azure outage that impacted your CNGFW service is now resolved and your service is back up. The firewall resources that were experiencing service degradation has been restored. Please contact Palo Alto Networks support team to address any concerns. Thank you,
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue. Customer Impact: Customer Firewalls may be unable to send data to the AIRS Cloud in the United States region.
This incident has been resolved.
Engineering teams are investigating an issue that may be impacting functionality for a subset of features within the Data Security UI across multiple pages.
Engineering teams have resolved the issue impacting customers.
We are currently investigating this issue.
This incident has been resolved.
Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details. Customer Impact: Delayed ingestion of cloud resources Workaround: N/A
We have identified increased latency delaying ingestion for Azure cloud. We are continuing to investigate and work on a fix.
This incident has been resolved
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Status: Service Degradation Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration. Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable. Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal. Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
Issue has been completely resolved
Strata Logging Service is currently experiencing an issue in FedRAMP Moderate. We are actively working on this issue and will provide another update by 19:00 UTC with further details. Customer Impact: Log queries are slow or timing out starting at around 15:55 UTC. Log ingestion is unaffected. Workaround: N/A
A fix has been implemented and we are monitoring the results.
CDL service is fully operational