Palo Alto Networks Outage History
Palo Alto Networks is up right nowPingoru has recorded 569 incidents for Palo Alto Networks: 569 in the last 12 months and 352 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 38 | 87 of 720 (12%) |
| May 2026 | 43 | 163 of 744 (22%) |
| June 2026 | 68 | 134 of 720 (19%) |
| July 2026 | 48 | 406 of 744 (55%) |
| August 2026 | 87 | 463 of 744 (62%) |
| September 2026 | 119 | 118 of 720 (16%) |
| October 2026 | 123 | 167 of 593 (28%) |
Incidents, newest first
Minor May 8, 2026 AWS us-east-1 outage impacting Cloud NGFW Services 22h 30m N.Virginia (us-east-1)
Started May 08, 2026, 04:08 AM UTC· resolved May 09, 2026, 02:38 AM UTC
- investigating May 08, 2026, 04:08 AM UTC
we have identified an issue with AWS affecting the Cloud NGFW which is due to AWS Operational issue - Amazon Elastic Compute Cloud (N. Virginia) Availability Zone (use1-az4) in the US-EAST-1 Region CSP Health Status: https://health.aws.amazon.com/health/status AWS team are actively working to restore temperatures to normal levels in the affected Availability Zone (use1-az4) in the US-EAST-1 Region, though progress is slower than originally anticipated. Since our last update we have made incremental progress to restore cooling systems within the affected AZ, which will not be visible to external customers but are required for the restoration of affected services. In the impacted Availability Zone, EC2 Instances, EBS Volumes, and other AWS Services are also experiencing elevated error rates and latencies for some workflows. As part of our recovery effort, we have shifted traffic away from the impacted Availability Zone for most services. We recommend customers utilize one of the other Availability Zones in the US-EAST-1 Region, as existing instances in other AZs remain unaffected by this issue. If immediate recovery is required, we recommend customers restore from EBS Snapshots and/or replace affected resources by launching new replacement resources in one of the unaffected zones. We will provide an update by 10:00 PM PDT, or sooner if we have additional information to share.
- investigating May 08, 2026, 10:10 AM UTC
AWS continues to experience the Operational issues with EC2 & EBS Volumes. You can also monitor the underlying platform status via the AWS Health Status https://health.aws.amazon.com/health/status.
- resolved May 09, 2026, 02:38 AM UTC
This incident has been resolved.
Minor May 6, 2026 Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region 5h 9m United States - Americas, United States - Americas, United States - Americas, United States - Americas
Started May 06, 2026, 05:31 PM UTC· resolved May 06, 2026, 10:41 PM UTC
- investigating May 06, 2026, 05:31 PM UTC
We are currently investigating this issue.
- identified May 06, 2026, 06:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2026, 08:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2026, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 10:41 PM UTC
This incident has been resolved.
Critical May 1, 2026 Prisma AIRS Product Degradation 33m AI Runtime Security API, AI Model Security, AI Red Teaming
Started May 01, 2026, 11:41 PM UTC· resolved May 02, 2026, 12:15 AM UTC
- investigating May 01, 2026, 11:41 PM UTC
We are currently investigating a service degradation affecting multiple Prisma AIRS products. Our engineering teams have been engaged and are actively working to identify the root cause and restore full service functionality.
- resolved May 02, 2026, 12:15 AM UTC
The service degradation affecting multiple Prisma AIRS products has been resolved. All affected services have been restored to normal operation. Our teams will continue monitoring system health and performance to ensure stability.
Notice April 30, 2026 WildFire Gov (FRH) Cloud Service Scheduled Maintenance 1h 10m WildFire AWF GovCloud(FRH)
Started Apr 30, 2026, 11:31 PM UTC· resolved May 01, 2026, 12:41 AM UTC
- scheduled Apr 30, 2026, 11:31 PM UTC
We have a planned service maintenance for WildFire Gov (FRH) Cloud from April 30, 2026 23:40:00 UTC to May 01, 2026 00:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
- in progress Apr 30, 2026, 11:40 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Minor April 30, 2026 AWS AP-NORTHEAST-1 outage impacting Cloud NGFW Services. 2h 2m Tokyo (ap-northeast-1)
Started Apr 30, 2026, 10:35 AM UTC· resolved Apr 30, 2026, 12:37 PM UTC
- investigating Apr 30, 2026, 10:35 AM UTC
We have identified an issue with AWS affecting the Cloud NGFW AP-NORTHEAST-1 region. Customers may experience failures to deploy new resources.or delays in rule synchronization. Current Status: AWS is experiencing increased error rates and launch delays/errors for EC2 instances in AP-NORTHEAST-1 in the Tokyo region. This is primarily impacting instances EC2 launches resulting in launch failures. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard. Next Update: 11:30 AM UTC 30th Apr 2026
- monitoring Apr 30, 2026, 11:29 AM UTC
AWS has resolved the EC2 Availability. We are monitoring for continued stability.
- resolved Apr 30, 2026, 12:37 PM UTC
AWS has resolved the issue.
Minor April 27, 2026 Azure France Central outage impacting Cloud NGFW Services. 8h 11m francecentral
Started Apr 27, 2026, 12:02 PM UTC· resolved Apr 27, 2026, 08:13 PM UTC
- investigating Apr 27, 2026, 12:02 PM UTC
We have identified an issue with Azure affecting the Cloud NGFW France Central region. Azure Brazil South region experiencing Storage & Cosmos DB issue which is impacting CNGFW Services. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry. Current Status : Azure notified higher than expected latency, timeouts or HTTP 500 errors when accessing data stored on Storage & CosmoDB accounts hosted in this region. We are actively investigating and mitigation actions are currently in progress to stabilize connectivity. Ongoing Actions: Our engineering team is working closely with the Azure team to restore full service. You can also monitor the underlying platform status via the Azure Service Page. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page: https://app.azure.com/h/GHHC-K4Z/97cdb5. Next Update: 1 PM UTC 27th Apr 2026
- identified Apr 27, 2026, 12:31 PM UTC
Azure is currently experiencing a degradation in the availability of the Azure Cosmos DB service in the France Central region. https://app.azure.com/h/GHHC-K4Z/97cdb5
- identified Apr 27, 2026, 02:38 PM UTC
Azure Reported Service Disruption Affecting Multiple Azure Services in the France Central Region Including Service Bus, Storage, Azure Cosmos DB experiencing an interruption when customers encountered VM restarts, temporary unavailability, and intermittent access issues due to an underlying datacenter event.
- monitoring Apr 27, 2026, 03:48 PM UTC
Azure has repoted that the affected services have largely recovered; however, some dependent services are still completing recovery and may experience intermittent issues while teams continue monitoring service stability. Our teams are monitoring the affected resources to validate the restoration of functionality. The next update will be provided within 60 minutes, or sooner if there are significant developments. https://app.azure.com/h/GHHC-K4Z/97cdb5
- resolved Apr 27, 2026, 08:13 PM UTC
Azure has reported that this issue is now mitigated. See https://app.azure.com/h/GHHC-K4Z/97cdb5 for an update with more information provided by Azure. CNGFW services are no longer impacted.
Minor April 27, 2026 AWS EU-WEST-3 outage impacting Cloud NGFW Services. 9h 9m Paris (eu-west-3)
Started Apr 27, 2026, 11:50 AM UTC· resolved Apr 27, 2026, 08:59 PM UTC
- investigating Apr 27, 2026, 11:50 AM UTC
We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region. Customers may experience failures to deploy new resources or delays in rule synchronization Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the [Provider Name] Status Page: [Link]. Next Update: 1 PM UTC 27th Apr 2026
- monitoring Apr 27, 2026, 12:30 PM UTC
AWS has resolved the Lambda, EC2 Availability & Dynamo DB errors. We are monitoring for continued stability.
- resolved Apr 27, 2026, 08:59 PM UTC
AWS has closed the issues and Cloud NGFW services are no longer impacted
Minor April 24, 2026 [Azure] [EastUS] outage impacting Cloud NGFW Services 6h 27m eastus
Started Apr 24, 2026, 06:54 PM UTC· resolved Apr 25, 2026, 01:21 AM UTC
- investigating Apr 24, 2026, 06:54 PM UTC
We have identified an issue with Azure affecting the Cloud NGFW EastUS region. Customers may experience failures to deploy new resources Current Status: Azure is currently experiencing failures or delays when provisioning, scaling, or updating Azure resources. This is impacting our ability to Provision New firewalls and perform autoscale actions Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page: https://azure.status.microsoft/en-us/status Next Update: in 4 hours 22:54:00 UTC 4/24/26
- investigating Apr 24, 2026, 11:05 PM UTC
We have identified an issue with Azure affecting the Cloud NGFW EastUS region. Customers may experience failures to deploy new resources Current Status: Azure is still experiencing failures or delays when provisioning, scaling, or updating Azure resources. This is impacting our ability to Provision New firewalls and perform autoscale actions Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page: https://azure.status.microsoft/en-us/status Next Update: in 4 hours 03:04:54 UTC UTC 4/25/26
- resolved Apr 25, 2026, 01:21 AM UTC
The Azure East US infrastructure issue has been resolved by Microsoft. Cloud NGFW for Azure - eastus is fully operational. No active Azure CSP provider incidents remain. Customers should no longer experience failures when provisioning, scaling, or updating resources.
Critical April 17, 2026 Prisma Cloud Incident [APP.JP] - Major outage 1h 51m Asia Pacific - Japan - app.jp.prismacloud.io
Started Apr 17, 2026, 08:38 PM UTC· resolved Apr 17, 2026, 10:29 PM UTC
- investigating Apr 17, 2026, 08:38 PM UTC
We are currently investigating this issue.
- investigating Apr 17, 2026, 08:39 PM UTC
We are continuing to investigate this issue.
- identified Apr 17, 2026, 09:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2026, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 10:29 PM UTC
This incident has been resolved.
Minor April 17, 2026 DNS Security issue –
Started Apr 17, 2026, 04:00 PM UTC· resolved Apr 17, 2026, 04:00 PM UTC
- resolved Apr 17, 2026, 09:47 PM UTC
There was a DNS security service issue that occurred at 9:03 AM PDT in the us-central1 region and has been resolved at 10:15 AM PDT. Customer Impact: This issue may cause the customers in us-central1 to experience high latency with the DNS security service.
Minor April 16, 2026 Enterprise DLP - No Incidents in UIM in US region 4h 10m DLP (NGFW) NAM, Prisma Access DLP
Started Apr 16, 2026, 10:14 PM UTC· resolved Apr 17, 2026, 02:24 AM UTC
- identified Apr 16, 2026, 10:14 PM UTC
We've identified the issue and currently attempting to remediate. We will update in next 60 mins on progress.
- monitoring Apr 16, 2026, 11:11 PM UTC
We've deployed a fix, and are seeing improvements. We'll keep monitoring for the next 2 hours. We will provide an update in the next hour on the progress.
- monitoring Apr 16, 2026, 11:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2026, 02:24 AM UTC
The issue has been resolved and all incident should now be viewable in UIM.
Notice April 9, 2026 Prisma Cloud Incident [APP3] - Delayed asset ingestion 1d 3h
Started Apr 09, 2026, 06:14 PM UTC· resolved Apr 10, 2026, 09:32 PM UTC
- investigating Apr 09, 2026, 06:14 PM UTC
We are currently investigating this issue.
- investigating Apr 09, 2026, 06:22 PM UTC
We are continuing to investigate this issue.
- investigating Apr 09, 2026, 07:55 PM UTC
We are continuing to investigate this issue.
- identified Apr 09, 2026, 08:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 10, 2026, 01:44 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 10, 2026, 09:18 AM UTC
Monitoring: We have applied a mitigation and monitoring the system closely.
- monitoring Apr 10, 2026, 12:16 PM UTC
A mitigation is applied and we are closely monitoring our system.
- resolved Apr 10, 2026, 09:32 PM UTC
This incident has been resolved.
Major April 8, 2026 Prisma Cloud Incident [APP.CA] - Alerts unavailable 1h 14m
Started Apr 08, 2026, 04:36 PM UTC· resolved Apr 08, 2026, 05:50 PM UTC
- investigating Apr 08, 2026, 04:36 PM UTC
We are currently investigating this issue.
- investigating Apr 08, 2026, 04:41 PM UTC
We are continuing to investigate this issue.
- identified Apr 08, 2026, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2026, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 05:50 PM UTC
This incident has been resolved.
Notice March 26, 2026 app-ca: Maintenance extension 1h 5m
Started Mar 26, 2026, 08:35 AM UTC· resolved Mar 26, 2026, 09:41 AM UTC
- investigating Mar 26, 2026, 08:35 AM UTC
We are currently investigating this issue.
- resolved Mar 26, 2026, 09:41 AM UTC
This incident has been resolved.
Major March 25, 2026 Prisma Cloud [APP2]: Ongoing service disruption 2h 32m Americas - US - app2.prismacloud.io
Started Mar 25, 2026, 12:05 AM UTC· resolved Mar 25, 2026, 02:37 AM UTC
- investigating Mar 25, 2026, 12:05 AM UTC
We are currently investigating this issue.
- monitoring Mar 25, 2026, 01:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 02:37 AM UTC
This incident has been resolved.
Major March 20, 2026 Investigating Cortex Federal Certificate Issue 7h 46m United States - Government, United States - Goverment, United States - Government, United States - Government and 1 more
Started Mar 20, 2026, 07:43 PM UTC· resolved Mar 21, 2026, 03:30 AM UTC
- investigating Mar 20, 2026, 07:43 PM UTC
We are currently investigating an issue with certificates in our Cortex Federal Environment. Agent local protection is not affected.
- identified Mar 20, 2026, 07:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 20, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 21, 2026, 03:30 AM UTC
This incident has been resolved.
Minor March 18, 2026 Prisma Cloud Incident - Delayed Ingestion [APP3] 19h 23m Americas - US - app3.prismacloud.io
Started Mar 18, 2026, 09:05 PM UTC· resolved Mar 19, 2026, 04:28 PM UTC
- investigating Mar 18, 2026, 09:05 PM UTC
We are currently investigating this issue.
- identified Mar 18, 2026, 09:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 19, 2026, 04:28 PM UTC
This incident has been resolved.
Notice March 18, 2026 Prisma Cloud [APP2]: 26.3.1 Scheduled Release Extension 17h 4m
Started Mar 18, 2026, 10:10 AM UTC· resolved Mar 19, 2026, 03:14 AM UTC
- investigating Mar 18, 2026, 10:10 AM UTC
We are currently investigating this issue.
- resolved Mar 19, 2026, 03:14 AM UTC
This incident has been resolved.
Minor March 16, 2026 Prisma Cloud Issue - Stale Data [APP3] 22h 19m
Started Mar 16, 2026, 10:56 PM UTC· resolved Mar 17, 2026, 09:15 PM UTC
- investigating Mar 16, 2026, 10:56 PM UTC
We are currently investigating this issue.
- identified Mar 16, 2026, 10:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 17, 2026, 07:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 18, 2026, 02:03 PM UTC
This incident has been resolved.
Critical March 12, 2026 Prisma Cloud not available in China regions due to extended maintenance 19h 48m China - app.prismacloud.cn
Started Mar 12, 2026, 11:08 PM UTC· resolved Mar 13, 2026, 06:57 PM UTC
- investigating Mar 12, 2026, 11:08 PM UTC
We are currently investigating this issue.
- identified Mar 12, 2026, 11:12 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 13, 2026, 03:18 AM UTC
Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.
- identified Mar 13, 2026, 07:15 AM UTC
Prisma Cloud continues to be unavailable in China regions. While parts of the site may become accessible at times, backend services may still be in a degraded state.
- monitoring Mar 13, 2026, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 06:57 PM UTC
This incident has been resolved.
Notice March 12, 2026 APP: Asset inventory page degradation 1h 23m
Started Mar 12, 2026, 04:01 AM UTC· resolved Mar 12, 2026, 05:25 AM UTC
- investigating Mar 12, 2026, 04:01 AM UTC
We are currently investigating this issue.
- resolved Mar 12, 2026, 05:25 AM UTC
This incident has been resolved.
Minor March 11, 2026 Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues 1d 9h N.Virginia (us-east-1), Ohio (us-east-2), australiaeast, N.California (us-west-1) and 59 more
Started Mar 11, 2026, 06:57 PM UTC· resolved Mar 13, 2026, 04:37 AM UTC
- identified Mar 11, 2026, 06:57 PM UTC
We are investigating reports of Commit Failures for CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls. Note: Data plane traffic and security enforcement are not impacted by this event. Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue. Next Update: [11:00 PM UTC], [March 11, 2026]
- identified Mar 12, 2026, 03:05 AM UTC
We are investigating reports of Commit Failures for AWS CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls. Note: Data plane traffic and security enforcement are not impacted by this event. Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue. Next Update: [09:00 AM UTC], [March 12, 2026]
- monitoring Mar 12, 2026, 04:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 04:37 AM UTC
This issue has been resolved
Notice March 11, 2026 APP : Maintenance extension till 4:30 AM PST 1h 51m
Started Mar 11, 2026, 09:02 AM UTC· resolved Mar 11, 2026, 10:54 AM UTC
- investigating Mar 11, 2026, 09:02 AM UTC
We are currently investigating this issue.
- resolved Mar 11, 2026, 10:54 AM UTC
This incident has been resolved.
Minor March 11, 2026 Azure West US 3, West Europe & Central US Network issues impacting Cloud NGFW Services 4h 26m centralus, westeurope, westus3
Started Mar 11, 2026, 05:11 AM UTC· resolved Mar 11, 2026, 09:38 AM UTC
- investigating Mar 11, 2026, 05:11 AM UTC
Azure West US 3, West Europe & Central US regions experiencing Intermittent Network connectivity issue which may be impacting CNGFW Services. Ongoing Actions: Our engineering team is working closely with the Azure team. Azure status updates can be tracked through the Service Page. West US 3 https://app.azure.com/h/TGDZ-X10/0858a9 Central US https://app.azure.com/h/PG9P-X40/4cd327 West Europe https://app.azure.com/h/8ZSP-XL0/35bdc8
- investigating Mar 11, 2026, 05:49 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2026, 08:17 AM UTC
Azure has mitigated the underlying intermittent network issue. We are monitoring for continued stability.
- resolved Mar 11, 2026, 09:38 AM UTC
Azure notified services has been restored.
Major March 10, 2026 Customer Service Portal is having intermittent connectivity issues 52m Customer Support Portal
Started Mar 10, 2026, 05:30 PM UTC· resolved Mar 10, 2026, 06:22 PM UTC
- investigating Mar 10, 2026, 05:30 PM UTC
Intermittent connectivity issues were first observed at 9:41 AM PDT. We are actively investigating the issue.
- monitoring Mar 10, 2026, 05:52 PM UTC
The problem has been mitigated , we will continue monitoring this incident
- resolved Mar 10, 2026, 06:22 PM UTC
Incident is resolved