Palo Alto Networks incident

Prisma Cloud not available in China regions due to extended maintenance

Critical Resolved View vendor source →

Palo Alto Networks experienced a critical incident on March 12, 2026 affecting China - app.prismacloud.cn, lasting 19h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 11:08 PM UTC
Resolved
Mar 13, 2026, 06:57 PM UTC
Duration
19h 48m
Detected by Pingoru
Mar 12, 2026, 11:08 PM UTC

Affected components

China - app.prismacloud.cn

Update timeline

  1. investigating Mar 12, 2026, 11:08 PM UTC

    We are currently investigating this issue.

  2. identified Mar 12, 2026, 11:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 13, 2026, 03:18 AM UTC

    Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.

  4. identified Mar 13, 2026, 07:15 AM UTC

    Prisma Cloud continues to be unavailable in China regions. While parts of the site may become accessible at times, backend services may still be in a degraded state.

  5. monitoring Mar 13, 2026, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 06:57 PM UTC

    This incident has been resolved.