Palo Alto Networks incident
Prisma Cloud not available in China regions due to extended maintenance
Resolved after 19 hours 48 minutes, affecting China - app.prismacloud.cn, on March 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 12, 2026, 11:08 PM UTC
We are currently investigating this issue.
- identified Mar 12, 2026, 11:12 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 13, 2026, 03:18 AM UTC
Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.
- identified Mar 13, 2026, 07:15 AM UTC
Prisma Cloud continues to be unavailable in China regions. While parts of the site may become accessible at times, backend services may still be in a degraded state.
- monitoring Mar 13, 2026, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 06:57 PM UTC
This incident has been resolved.
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