Palo Alto Networks incident

AWS EU-WEST-3 outage impacting Cloud NGFW Services.

Minor Resolved View vendor source →

Palo Alto Networks experienced a minor incident on April 27, 2026 affecting Paris (eu-west-3), lasting 9h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:50 AM UTC
Resolved
Apr 27, 2026, 08:59 PM UTC
Duration
9h 9m
Detected by Pingoru
Apr 27, 2026, 11:50 AM UTC

Affected components

Paris (eu-west-3)

Update timeline

  1. investigating Apr 27, 2026, 11:50 AM UTC

    We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region. Customers may experience failures to deploy new resources or delays in rule synchronization Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the [Provider Name] Status Page: [Link]. Next Update: 1 PM UTC 27th Apr 2026

  2. monitoring Apr 27, 2026, 12:30 PM UTC

    AWS has resolved the Lambda, EC2 Availability & Dynamo DB errors. We are monitoring for continued stability.

  3. resolved Apr 27, 2026, 08:59 PM UTC

    AWS has closed the issues and Cloud NGFW services are no longer impacted