Palo Alto Networks Outage History

We have identified an issue with Azure affecting the Cloud NGFW Customers may experience delays/failures to deploy new resources Ongoing Actions: Our engineering team is working closely with the azure and We are working with the azure team to restore the services

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

We are continuing to investigate this issue.

One of our detectors is experiencing an issue that caused false positive blocking. Specifically, res-stls-prod[.]edgesuite[.]net.globalredir[.]akadns88[.]net was misclassified as phishing from 3/6/2026 13:08 UTC to 3/6/2026 16:50 UTC. This domain is a CNAME of res.cdn.office[.]net and res-stls-prod.edgesuite[.]net. So, the DNS resolution of res.cdn.office[.]net or res-stls-prod.edgesuite[.]net might experience blockage during the period of time mentioned above.

We have disabled the false positive signature to resume customer utility. We are continuing to investigate the root cause.

The edgeService stop to fetch latest verdicts from backend service. We have identified the issue in upstream component. We are monitoring the upstream service and will post the update here.

The IoT service in the US is currently experiencing a portal access issue due to a database outage. As a result, US customers may have difficulties accessing the IoT portal at this time. The team is actively working to resolve the issue and will provide an update shortly.

The team is actively investigating the ongoing issue impacting the IoT service in the US. Efforts are focused on recovering the affected systems and restoring portal access for our customers. We will provide further updates as soon as more information is available. Thanks,

The IoT US Portal is currently recovering as connection limits have been stabilized and services are returning to baseline levels.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

Azure Brazil South region experiencing Intermittent Network connectivity issue which is impacting CNGFW Services. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry. Current Status : Azure notified intermittent connectivity and packet loss issue affecting network traffic to and from this region. We are actively investigating and mitigation actions are currently in progress to stabilize connectivity. Ongoing Actions: Our engineering team is working closely with the Azure team to restore full service. You can also monitor the underlying platform status via the Azure Service Page. https://app.azure.com/h/CQLF-C40/3f4a19

Azure East US 2, South Central US & West US 3 Resource Manager impacting CNGFW services. Customers may experience intermittent service unavailability, degraded performance, or delays in on creating firewall where Public IP is needed. It would not impact already created Firewall resources. Ongoing Actions: Our engineering team is working closely with the Azure team. Further updates on the underlying azure platform status can be followed through the Azure Status Page. https://app.azure.com/h/B_6T-NXZ/418272

We are currently investigating this issue.

We have engaged all relevant teams and are actively investigating the issue with the highest priority. Further updates will be shared as soon as more information is available.

Azure US West outage impacting CNGFW Services. We have identified an Azure outage affecting the Cloud NGFW West US region. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry. Current Status: Earlier today, an unexpected utility power interruption at a Azure West US datacenter caused a partial facility outage. While backup power systems engaged immediately and utility power has since been stabilized, some infrastructure components were temporarily affected. Ongoing Actions: Our engineering team is working closely with the Azure team to restore full service. You can also monitor the underlying platform status via the Azure Status Page. https://azure.status.microsoft/en-us/status Next Update: 01:30 UTC, 08 February 2026

The Azure outage that impacted your CNGFW service is now resolved and your service is back up. The firewall resources that were experiencing service degradation has been restored. Please contact Palo Alto Networks support team to address any concerns. Thank you,

We are currently investigating this issue.

We are currently investigating this issue. Customer Impact: Customer Firewalls may be unable to send data to the AIRS Cloud in the United States region.