Palo Alto Networks incident

Prisma Cloud Incident [APP.JP] - Major outage

Critical Resolved View vendor source →

Palo Alto Networks experienced a critical incident on April 17, 2026 affecting Asia Pacific - Japan - app.jp.prismacloud.io, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 08:38 PM UTC
Resolved
Apr 17, 2026, 10:29 PM UTC
Duration
1h 51m
Detected by Pingoru
Apr 17, 2026, 08:38 PM UTC

Affected components

Asia Pacific - Japan - app.jp.prismacloud.io

Update timeline

  1. investigating Apr 17, 2026, 08:38 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 17, 2026, 08:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 17, 2026, 09:34 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 17, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 17, 2026, 10:29 PM UTC

    This incident has been resolved.