Palo Alto Networks incident

Prisma Cloud [APP2]: Ongoing service disruption

Major Resolved View vendor source →

Palo Alto Networks experienced a major incident on March 25, 2026 affecting Americas - US - app2.prismacloud.io, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 12:05 AM UTC
Resolved
Mar 25, 2026, 02:37 AM UTC
Duration
2h 32m
Detected by Pingoru
Mar 25, 2026, 12:05 AM UTC

Affected components

Americas - US - app2.prismacloud.io

Update timeline

  1. investigating Mar 25, 2026, 12:05 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 25, 2026, 01:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 02:37 AM UTC

    This incident has been resolved.