Palo Alto Networks experienced a critical incident on May 1, 2026 affecting AI Runtime Security API and AI Model Security and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
AI Runtime Security APIAI Model SecurityAI Red Teaming
Update timeline
- investigating May 01, 2026, 11:41 PM UTC
We are currently investigating a service degradation affecting multiple Prisma AIRS products. Our engineering teams have been engaged and are actively working to identify the root cause and restore full service functionality.
- resolved May 02, 2026, 12:15 AM UTC
The service degradation affecting multiple Prisma AIRS products has been resolved. All affected services have been restored to normal operation. Our teams will continue monitoring system health and performance to ensure stability.