Palo Alto Networks incident

Customer Service Portal is having intermittent connectivity issues

Major Resolved View vendor source →

Palo Alto Networks experienced a major incident on March 10, 2026 affecting Customer Support Portal, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 05:30 PM UTC
Resolved
Mar 10, 2026, 06:22 PM UTC
Duration
52m
Detected by Pingoru
Mar 10, 2026, 05:30 PM UTC

Affected components

Customer Support Portal

Update timeline

  1. investigating Mar 10, 2026, 05:30 PM UTC

    Intermittent connectivity issues were first observed at 9:41 AM PDT. We are actively investigating the issue.

  2. monitoring Mar 10, 2026, 05:52 PM UTC

    The problem has been mitigated , we will continue monitoring this incident

  3. resolved Mar 10, 2026, 06:22 PM UTC

    Incident is resolved