Palo Alto Networks incident

Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues

Minor Resolved View vendor source →
Started
Mar 11, 2026, 06:57 PM UTC
Resolved
Mar 13, 2026, 04:37 AM UTC
Duration
1d 9h
Detected by Pingoru
Mar 11, 2026, 06:57 PM UTC

Affected components

N.Virginia (us-east-1)Ohio (us-east-2)australiaeastN.California (us-west-1)australiasoutheastOregon (us-west-2)canadacentralCape Town (af-south-1)centralusHong Kong (ap-east-1)eastasiaeastusHyderabad (ap-south-2)eastus2Melbourne (ap-southeast-4)northeuropeMumbai (ap-south-1)Osaka (ap-northeast-3)uksouthukwestSeoul (ap-northeast-2)Singapore (ap-southeast-1)westeuropeSydney (ap-southeast-2)westusTokyo (ap-northeast-1)westus2Canada Central (ca-central-1)westus3brazilsouthCalgary (ca-west-1)Frankfurt (eu-central-1)japaneastIreland (eu-west-1)northcentralusLondon (eu-west-2)southeastasiaMilan (eu-south-1)canadaeastParis (eu-west-3)centralindiafrancecentralSpain (eu-south-2)Stockholm (eu-north-1)germanywestcentralBahrain (me-south-1)israelcentralSao Paulo(sa-east-1)italynorthjapanwestkoreacentralmexicocentralnewzealandnorthnorwayeastsouthafricanorthsouthcentralussouthindiaspaincentralswedencentralswitzerlandnorthswitzerlandwestuaenorthwestcentralus

Update timeline

  1. identified Mar 11, 2026, 06:57 PM UTC

    We are investigating reports of Commit Failures for CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls. Note: Data plane traffic and security enforcement are not impacted by this event. Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue. Next Update: [11:00 PM UTC], [March 11, 2026]

  2. identified Mar 12, 2026, 03:05 AM UTC

    We are investigating reports of Commit Failures for AWS CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls. Note: Data plane traffic and security enforcement are not impacted by this event. Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue. Next Update: [09:00 AM UTC], [March 12, 2026]

  3. monitoring Mar 12, 2026, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 04:37 AM UTC

    This issue has been resolved

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