Palo Alto Networks incident

Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues

Minor Resolved View vendor source →

Palo Alto Networks experienced a minor incident on March 11, 2026 affecting N.Virginia (us-east-1) and Ohio (us-east-2) and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 06:57 PM UTC
Resolved
Mar 13, 2026, 04:37 AM UTC
Duration
1d 9h
Detected by Pingoru
Mar 11, 2026, 06:57 PM UTC

Affected components

N.Virginia (us-east-1)Ohio (us-east-2)australiaeastN.California (us-west-1)australiasoutheastOregon (us-west-2)canadacentralCape Town (af-south-1)centralusHong Kong (ap-east-1)

Update timeline

  1. identified Mar 11, 2026, 06:57 PM UTC

    We are investigating reports of Commit Failures for CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls. Note: Data plane traffic and security enforcement are not impacted by this event. Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue. Next Update: [11:00 PM UTC], [March 11, 2026]

  2. identified Mar 12, 2026, 03:05 AM UTC

    We are investigating reports of Commit Failures for AWS CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls. Note: Data plane traffic and security enforcement are not impacted by this event. Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue. Next Update: [09:00 AM UTC], [March 12, 2026]

  3. monitoring Mar 12, 2026, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 04:37 AM UTC

    This issue has been resolved