Otava incident
Ashburn (VA4) to Austin (AU1) - Loss of Redundancy - 06/24/2026
Otava experienced a notice incident on June 24, 2026 affecting Internet Backbone, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 24, 2026, 11:40 PM UTC
Start Time: 06/24/2026 at 8:30AM ET Type: Loss of Redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jun 25, 2026, 12:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 27, 2026, 12:55 AM UTC
The ISP has confirmed that there was a fiber cut. The circuit has been repaired and is back in service.