Otava incident
Phoenix (PHX1) OTAVA® Private Cloud vCD Management Access Disruption - 7/17/2026
Otava experienced a major incident on July 17, 2026 affecting OTAVA Private Cloud, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 03:05 PM UTC
Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting management access to vCD (VMware Cloud Director) in the Phoenix (PHX1) data center. Customers may experience difficulty accessing their organizations through vCD . Hosted workloads are not impacted at this time. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Jul 17, 2026, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2026, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 04:23 PM UTC
This incident has been resolved.